Customer experience Archives - Page 7 of 8

ERP Systems Are Missing a Critical Piece

Posted on November 14, 2015

By Leslie Conduitt Many businesses have made significant investments in Enterprise Resource Planning (ERP) software, which is used to collect, store, manage and interpret data. However, these companies have underestimated the human and financial resources typically required to integrate the new system with their other processes – such as document-based transactions – which allow businesses to operate outside of their walls. Most ERP systems do not include a document design tool capable of handling the complex requirements of a transactional document such as variable headers and footers, custom backers, optional section handling, custom comments within detail lines, etc. As a result, developers spend a lot of time trying to make custom modifications to the data and document to make up for the tools’ shortcomings. A Missing Piece Many companies implementing an ERP system overlook one of the most important roles of the system – the ability to collect and present information. The bulk of the information collected or presented is done via forms and documents. These documents need to be presented on smart devices, computer screens and paper. Yet, ERP system vendors and implementers do not put enough emphasis on the importance of this information being presented and delivered in the way your customers, vendors, partners and employees expect today. DocOrigin is the Best-in-Class DocOrigin encompasses all of the core components with the best-in-class features to make it the only choice for any company. It has the flexibility to support any input data from any business software, merge it into any document, and output to any presentation for multi-channel delivery. DocOrigin is fueled by data, letting the content define what it lays down and where it goes. Advanced Features For robust documents, DocOrigin can quickly be customized to include top-of-the-line features such as QR barcodes, vector pie and bar charts, content-driven custom ads and eye-catching colors to draw the audience to the right information quickly and easily. Its powerful engine runs at top speeds unmatched by its competitors. Its destination can be defined for HTML, PDF, high-speed printer, email or a combination of all of them. Unparalleled Output Speeds Test results prove the throughput of DocOrigin’s document production is second to none, surpassing its competitors – including LiveCycle. DocOrigin was 300% faster, using 25% of the cores and only 20% of the memory. DocOrigin speeds have been recorded as high as 20,000 pages per minute. DocOrigin license fees are about the same as LiveCycle Output’s annual maintenance and support costs. Industry-Leading The successful execution of a business document solution is dependent upon the effectiveness of the team and tools used for its creation. Eclipse Corporation has the industry experience and product knowledge to deliver an unparalleled solution for your business – using your existing data. DocOrigin was developed by the founders of the eForms industry. It has all of the necessary components for the ideal scenario – a single transactional data stream executes all of the necessary tasks efficiently and effectively. Now you can utilize the best tools and services available in the industry today. Choosing DocOrigin as a dynamic document solution will equate to choosing a round peg for the round hole – a perfect fit. Contact us today to learn more or call 678.408.1245.

We’re Working for Enterprise Organizations Everywhere

Posted on November 1, 2015

While some solution providers focus on a single industry vertical, we’ve built our expertise working with them all. For more than twenty years, we’ve been providing technology and solutions for financial service organizations, government agencies, healthcare and insurance providers, manufacturing, telco, logistics and more. And each of our engagements are designed to meet the most demanding needs of business today. Everything from streamlining a single department’s workflow to automating the largest global enterprise document generation environment; our solutions manage and optimize business-critical documents quickly, easily and affordably. Here’s how we help: Top Performance It is not uncommon for large enterprise organizations to have multiple document generation systems, each with an isolated purpose and workflow. Often these systems are antiquated and out of date. At Eclipse, we help you consolidate and streamline cumbersome document generation processes that cost you money, effort and time. Top Tools and Solutions We develop and work with some of the most advanced software solutions available, including DocOrigin, an innovative and intuitive software solution for designing and generating dynamic business documents. Originally developed by the people who created the JetForm/Adobe Central Pro Output Server products, DocOrigin was built from the ground up to easily integrate with legacy and line-of-business systems and utilize existing data sources. Top Communications Our solutions and approaches help you engage with your customers, employees and partners with clear, concise and professional documents that can be customized for every circumstance. And, you can easily meet the rising demand for paperless statements and correspondence via email or the web using built in multi-channel communications capabilities. We help you provide documents to each recipient on the desired devices or in the preferred format no matter what medium you use. Enterprise organizations count on us for the most innovative solutions and highest levels of expertise available. Contact us today to learn more about how we can help, or just call us today at 678.408.1245.

The Eclipse Factor

Posted on October 15, 2015

At Eclipse Corp., we’ve been helping industry leaders from manufacturing, healthcare, telecommunications, pharmaceutical, insurance and financial services implement and manage some of the most effective enterprise document generation strategies in place today. Indeed, for more than two decades we’ve worked with a vast array of enterprise clients and our solutions are trusted and proven in the most demanding environments. While some solution providers focus on a single industry vertical, we’ve built our expertise working with them all and serving as an integral factor in their ongoing success.

Moving to the Next Generation of Document Generation

Posted on October 1, 2015

No matter what market or industry, enterprise operations depend on efficient and effective document generation. In fact, pick any important business process and you can bet that the workflow depends on documents. But as technology evolves and business needs change, so must the systems that generate and manage enterprise documents. Antiquated solutions are no longer adequate for today’s enterprise. As older, end-of-life systems like JetForm and Adobe Central are retired, it is important to select a suitable replacement solution that will ensure the ability to create, deliver and manage high-value customer correspondence that will meet the needs of modern businesses.

Making the Most of Each “Customer Appointment”

Posted on September 16, 2015

Marketing today is all about engaging customers and building brand loyalty. You’ve got to keep customers coming back for more. But it’s not easy to reach your customers when they are bombarded with thousands of marketing messages each day through TV, radio, social media, and so forth. Most of us tune out the hype and clutter. How can you rise above the din of competitive messages to be heard? One way is by making the most of routine transactional documents like invoices, statements, confirmations and account notices. These communications provide a very important ‘customer appointment’ that is often overlooked as a marketing tool. Research tells us that more than 90% of customers open their bills and statements – and most spend one to three seconds reviewing the content. When you consider that email marketing response rates typically fall below 1%, the hidden power of printed transactional documents becomes clear.

Removing the Roadblocks to Personalization

Posted on August 15, 2015

Stacks of statistics point to the dramatic benefits that companies from all industries can achieve by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems, and specialized expertise. At Eclipse, we believe in a more agile, more responsive, and less costly approach through systems and solutions that enable business users to implement and manage highly personalized and targeted communications without the need for extensive programming or IT support.

Breathe New Life into Your Statements

Posted on August 1, 2015

The time has come for marketers to reevaluate the marketing value of routine customer correspondence. Despite astonishing advances in technology, many organizations continue to issue thousands and thousands of pages of invoices, statements, confirmations and other customer-facing documents that don’t look much different than they did 30 years ago. But let’s face it, the days of boring customer statements are over. Advances in digital printing and innovations in data-driven personalization have changed the playing field by unlocking new tools that can transform plain old statements into a vital marketing tools that reach and relate to customers in new and more profitable ways.

Power-Up the Promotional Power of Customer Statements

Posted on July 14, 2015

For years, customer statements have been overlooked as a back-office burden. However, today’s organizations are recognizing that routine customer correspondence offers a unique opportunity to connect with customers in new and more profitable ways and are indeed vital and viable tools for marketing. Powering-up the promotional power of statements requires a new mindset, however; one that embraces the tremendous opportunity statements provide to communicate, cross-sell and reinforce brand experience. Here are a few factors to consider:

What is the State of your Statements?

Posted on June 29, 2015

Customer account statements are not often thought of as important tools for marketing, but they should be. Companies issue thousands of statements every month, and each one is a trusted appointment with every customer. Unlike most junk-mail, customer statements get noticed, they get read, and they rarely wind up in the recycle bin. Indeed, companies that overlook the promotional and relation-building power of customer statements overlook a tremendous opportunity to communicate, cross-sell and reinforce brand experience.

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