Customer experience Archives - Page 8 of 8

Four Powerful Tips to Keep Customers Forever

Posted on June 15, 2015

The idea of a “Forever Customer” is one that is getting a lot of attention these days, and for good reason. A repeat customer spends 67% more than a new one, so working to improve customer loyalty and repeat sales makes good business sense. But keeping customers forever goes beyond simply selling to them again. What you hope to achieve is a customer that becomes a brand advocate who continuously comes back for more and is liberal with referrals to colleagues, friends and family.

Are Your Customers Loyal to your Brand?

Posted on May 29, 2015

Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive. As a result, more and more companies are focusing their attention on boosting customer loyalty…and finding out that it’s not easy.

Make More from Your Best Customers

Posted on May 15, 2015

Much of the marketing focus these days is on acquiring new customers. Every business must acquire new customers in order to survive. But did you know that it costs six to seven times more to land a new customer than it does to sell to existing one? Getting new customers is important, but more and more organizations are recognizing that real bottom-line growth requires selling to your best customers – the ones you already have.

Overcome the Chatter of Competing Messages

Posted on April 30, 2015

It’s no secret that we live in a media-saturated world. Between television, radio, the Internet and social media, experts tell us that we’re hit with more than 5,000 marketing messages each and every day. As a result, most consumers simply tune out; ignoring the great majority of marketing messages competing for their attention. In our over-saturated, media-intense world, only select few marketing messages ever rise above the din of competitive content to grab our attention.

Customer Loyalty Pays

Posted on April 16, 2015

Did you know that the probability of selling to an existing customer is somewhere between 60 to 70 percent, whereas the probability of selling to a new prospect is only about five percent? Indeed, studies show that it costs six to seven times more to sell to a new customer than it does to sell to an existing one. At Eclipse, we’re experts at finding new ways to sell to your best customers…the ones you already have.

Welcome to the Next Generation of Document Generation

Posted on March 30, 2015

Pick any important business process and you can bet that the workflow depends on documents. No matter what market or industry, enterprise operations depend on efficient and effective document generation. But as technology evolves and business needs change, so must the systems that generate and manage enterprise documents.

The Power of Personalized Customer Communications

Posted on March 14, 2015

Companies in all industries can achieve dramatic results by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems, and specialized expertise. That is why we developed DocOrigin, an innovative and intuitive software solution for designing and generating highly dynamic and personalized customer communications. Whether you need to produce large volumes of invoices or statements, or a single customer letter, DocOrigin gives you the platform to do it, easily and affordably.

Targeting Your Communications without the Complexity

Posted on November 29, 2014

There is a lot of buzz about “Transpromo” these days – the concept of customizing bills and statements with personalized and targeted messages aimed at attracting existing customers with additional products and services. Experts extol the virtues of one-to-one documents that capitalize on the knowledge collected about customers. The idea is that by including personalized marketing content you can transform boring bills and statements into a beneficial marketing tool.

Transactional Marketing – Make the Most of Each Customer “Appointment”

Posted on October 30, 2014

Marketing is full of concepts and acronyms that can confound even the most savvy business professionals. Concepts like “Transpromo” and “Transactional” and “Relationship Management” all attempt to provide clear direction while often clouding the landscape instead. We prefer to this straightforward philosophy: Whenever you communicate with your customers you have a unique opportunity to expand and extend each “appointment” to include a more deeply relevant and more satisfying customer experience.

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