Blog

customer engagement

We’re Working for Enterprise Organizations Everywhere

While some solution providers focus on a single industry vertical, we’ve built our expertise working with them all. For more than twenty years, we’ve been providing technology and solutions for financial service organizations, government agencies, healthcare and insurance providers, manufacturing, telco, logistics and more. And each of our engagements are designed to meet the most

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The Eclipse Factor

At Eclipse Corp., we’ve been helping industry leaders from manufacturing, healthcare, telecommunications, pharmaceutical, insurance and financial services implement and manage some of the most effective enterprise document generation strategies in place today. Indeed, for more than two decades we’ve worked with a vast array of enterprise clients and our solutions are trusted and proven in the most demanding

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Moving to the Next Generation of Document Generation

No matter what market or industry, enterprise operations depend on efficient and effective document generation. In fact, pick any important business process and you can bet that the workflow depends on documents. But as technology evolves and business needs change, so must the systems that generate and manage enterprise documents. Antiquated solutions are no longer

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Making the Most of Each “Customer Appointment”

Marketing today is all about engaging customers and building brand loyalty. You’ve got to keep customers coming back for more. But it’s not easy to reach your customers when they are bombarded with thousands of marketing messages each day through TV, radio, social media, and so forth. Most of us tune out the hype and

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Removing the Roadblocks to Personalization

Stacks of statistics point to the dramatic benefits that companies from all industries can achieve by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems, and specialized expertise. At Eclipse, we believe in a more agile, more responsive, and less costly approach through

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Breathe New Life into Your Statements

The time has come for marketers to reevaluate the marketing value of routine customer correspondence. Despite astonishing advances in technology, many organizations continue to issue thousands and thousands of pages of invoices, statements, confirmations and other customer-facing documents that don’t look much different than they did 30 years ago. But let’s face it, the days

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Power-Up the Promotional Power of Customer Statements

For years, customer statements have been overlooked as a back-office burden. However,  today’s organizations are recognizing that routine customer correspondence offers a unique opportunity to connect with customers in new and more profitable ways and are indeed vital and viable tools for marketing. Powering-up the promotional power of statements requires a new mindset, however; one that

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What is the State of your Statements? 

Customer account statements are not often thought of as important tools for marketing, but they should be. Companies issue thousands of statements every month, and each one is a trusted appointment with every customer. Unlike most junk-mail, customer statements get noticed, they get read, and they rarely wind up in the recycle bin. Indeed, companies

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Four Powerful Tips to Keep Customers Forever

The idea of a “Forever Customer” is one that is getting a lot of attention these days, and for good reason. A repeat customer spends 67% more than a new one, so working to improve customer loyalty and repeat sales makes good business sense. But keeping customers forever goes beyond simply selling to them again.

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