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Document Generation

Document Agility is Critical for Health Insurers

By Kevin Craine It’s hard to believe that it was more than four years ago that President Obama finally signed the Patient Protection and Affordability Act (H.R. 3590) – also known as “Obamacare.” While pundits on the right and left continue to argue the potential implications, one thing is clear: the business of health insurance has changed dramatically. The elimination of pre-existing conditions, the expansion of Medicare into rural areas, and broader coverage for both young adults and early retirees are just a few of the impacts. Through it all, the demand for transparency and tighter medical loss ratio requirements continues to transform the way the industry does business.

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BMS Direct Replaces System 1032 with DocOrigin

For more than 20 years we’ve been working with market leaders from a variety of industries. We’re proud of our partnerships with organizations in financial services, government, healthcare, manufacturing and more. Today we are happy to announce yet another fantastic partnership, this time with BMS Direct, a leading provider of billing, statement and invoice processing for utilities in Virginia, West Virginia, Maryland and beyond. BMS needed to replace older, end-of-life systems and they recently selected DocOrigin 3.0 to support the migration.

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Common Correspondence and Customer Loyalty

Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive. As a result, more and more companies are focusing their attention on boosting customer loyalty…and finding out that it’s not easy.

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Retaining Customers with Everyday Documents

Much of the focus in marketing these days centers on the act of acquiring new customers. Certainly, any business must continually capture new customers in order to sustain growth and survive. But it costs a lot to attract and land a new customer – in fact, six to seven times more than it does to sell to an existing one. So while landing a new customer is important, more and more CMOs are recognizing that real bottom line growth requires selling to your best customers…. the ones you already have.

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Everyday Documents Do the Most

Consumers are bombarded with an overwhelming amount of marketing content. Between television, radio, the web, social media, and more, experts tell us that we’re hit with over 5,000 marketing messages each and every day. And in our over-saturated, media-intense world, only select few ever rise above the din of competitive content to grab our attention. With all of this competition, how can you hope to get your message through?

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Selling More to Your Best Customers…The Ones You Already Have

Experts tell us that it costs six to seven times more to sell to a new customer than it does to sell to an existing one. Indeed, the probability of selling to an existing customer is somewhere between 60 – 70% whereas the probability of selling to a new prospect is only about 5%. So it just makes good business sense to look for ways to sell to your best customers…the ones you already have.

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Eclipse CEO Steve Luke discusses DocOrigin

Eclipse CEO Steve Luke was interviewed recently by writer and podcaster Kevin Craine, and he discussed how DocOrigin has become the solution of choice for organizations looking to replace end-of-life Adobe Central. Luke describes how DocOrigin provides an easy migration while providing advanced capabilities and tools that organizations can use to improve company performance.

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A New Marketing Platform in the Cloud

At Eclipse, we’ve worked with some of the best, and we are excited about our new partnership with OMI, a cloud-based customer communications provider that’s getting a lot of attention these days. We’ve been working with our friends at OMI for some time, quietly developing a partnership that blends the capabilities of our two companies to provide a new marketing platform in the cloud.

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One Size Does Not Fit All

One size does not fit all in the document automation industry. While some solution providers focus on a single industry vertical, we’ve built our expertise working with them all. For more than twenty years we’ve been providing technology and solutions for financial service organizations, government agencies, healthcare and insurance providers, manufacturing, telco, logistics and more. And each of our engagements are designed to meet the most demanding needs of business today. Everything from streamlining a single department’s workflow to automating the largest global enterprise document generation environment; our solutions manage and optimize business-critical documents quickly, easily and affordably. Here’s how we help:

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