What is omni-channel all about? Omni-channel or multi-channel presentation and/or delivery are the various ways you can get your forms, documents and customer communications to your customers, partners, employees, and
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“Customer Experience” is on everyone’s mind these days…and for good reason. What customers say about you and your company has a direct influence on the perception of your organization in
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The goal of the GDPR is to provide greater privacy protection for EU citizens by updating existing EU data protection in light of today’s digital world. Guest BlogBy Greg Garner
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By Kevin Craine Question: What is the one single thing that can stop business cold, yet no one is in charge? Answer: Documents. Pick any key business activity in any
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For years, routine customer communications like invoices, statements and order confirmations have been regarded as a back office burden. Printing and mailing these documents, often by the tens of thousands,
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By Kevin CraineGuest Blogger There is a lot of discussion and concern about “content integration” these days – and for good reason. The amount and variety of content, systems and
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At Eclipse, we are experts at enterprise document generation, customer communications management, and strategies that help our clients use their documents, technology and information in more efficient and profitable ways.
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Myth #1: Section 508 compliance doesn’t apply to PDF documents. FACT: Since June 2001, the law has required all content on government hosted or contractor hosted websites and intranet sites
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More and more C-Suite executives and top-shelf marketers are rediscovering the marketing value of routine business correspondence. Common customer statements, invoices, order acknowledgements and notices which were once regarded as
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