Customer expectations are higher than ever, especially with communication. For large enterprises that generate high volumes of printed or digital documents, the challenge is obvious. Failing to deliver personalized communication at scale can erode trust and loyalty. Leading organizations
Read More
A cloud-based Customer Communication Management (CCM) platform provides organizations with a powerful, scalable, and flexible solution for managing and delivering personalized, consistent, and compliant communications across multiple channels. As businesses increasingly seek to streamline operations, enhance customer experiences, and maintain
Read More
Transactional document printers work with organizations that rely on timely and reliable communications. Whether it is a third-party print and mail service provider or an in-plant corporate print facility, a high-volume document production system is essential for customer transactions and
Read More
In a perfect business environment, required outputs remain constant or scale up in a reliable, manageable way. It’s easy to plan, budget, and allocate resources that way. But most of us work in operating conditions that are far from perfect,
Read More
Where’s the best place to process documents in 2025? What will document management look like in the future? With today’s computing and communications platform options, companies are faced with making critical decisions about on-premise versus cloud-based document processing solutions. Many
Read More
Transactional documents such as bills, statements, and invoices serve a dual purpose: they fulfill a core business objective and act as a direct communication channel with customers. When designed and implemented effectively, bills can enhance the customer experience. Conversely, poorly
Read More
Data-driven documents are efficient. They are more relevant to the intended audience than generalized communications. They are straightforward, less wordy, use less paper, and reduce an organization’s inventory of document templates. The trade-off is that they require more thought, coordination,
Read More
In recent years, companies that create transactional documents or direct mail have experienced a significant transformation driven by technological advancements, workflow automation, market dynamics, and evolving consumer preferences. As we look ahead to 2025 and beyond, several key trends will
Read More
Most often, documents like bills or statements recognize us as individuals only to the extent of including details about the transactions. Of course, these documents are personalized–they include our charges, purchases, payment amounts, consumption, or other information related to our relationship with a company.
Read More