Case study: Healthcare

McKesson

Download Case Study
Case Study Overview

McKesson

McKesson Medical-Surgical, a division of McKesson Corporation, currently ranked 5th on the FORTUNE 500, is a global healthcare services and information technology company, dedicated to offer medical supplies, healthcare solutions, distribution services and clinical resources.


Healthcare

Simple, yet reliable and highly automated single point of control for assured, accurate and speedy healthcare document delivery.

Download Case Study

Challenge

The company’s continuous and rapid expansion of distributed medical products and provided services led to high labor costs, long document preparation and distribution time, and accuracy issues. The new solution had to modernize the production environment, reduce document processing time and costs and ensure regulatory compliance while replacing legacy systems.

Solution

DocOrigin improved reliability and optimized document production speed, accuracy, logic and automated multichannel delivery of documents in formats including pdf, html, fax, e-mail and printing.

Benefits

DocOrigin provided significant savings in software licensing plus additional cuts in document management and maintenance costs by about 50% in relation to the closest alternative proposition. A total return on investments was achieved in less than 18 months.

McKesson Medical-Surgical helps its customers to improve their financial, operational, and clinical performance with medical-surgical supply management, healthcare, business and clinical services.

The Medical-Surgical unit of McKesson works with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

A fast solution with an industry proven reliability and performance.

The new document generation and delivery system needed to be compatible with all of them, like Enterprise Resource Planning, Warehouse and Logistics systems without changes to existing business systems. This meant the new solution needed to dynamically process multiple data formats and present and deliver documents via omni-channel in real time.

Replacing Obsolete and Unsupported Systems

The new document generation and delivery system needed to be compatible with all of them, like Enterprise Resource Planning, Warehouse and Logistics systems without changes to existing business systems.

The Solution

McKesson initiated an extensive market search on enterprise forms and customer communications software.

After evaluating several product options, the company chose DocOrigin. This solution offered a simple, yet reliable and highly automated single point of control for assured, accurate and speedy healthcare document delivery.

Transparent Migration to a Single Point of Control

DocOrigin comes with an out of the box automated conversion tool for legacy document templates. This feature made the migration from Adobe Central Pro, FormScape, and PDF Wizard to DocOrigin fast, transparent, easy and secure. After a short training, the McKesson team was able to migrate their old templates using DocOrigin, thereby reducing the service charges by tens of thousands of US Dollars and empowering the company to create and edit templates in-house to respond to changes in a speedy manner. The new system also supported multichannel document delivery, including the following channels: PDF, PDF/UA, adaptive HTML PCL, ZPL. FAX e-mail and printing.

Improving Accuracy and Compliance Risk

Another benefit of the new system was the ability to manage all document templates from one single point, which also assured that the latest approved template versions are used in all locations and for all shipments of the Medical-Surgical business unit. This significantly reduced compliance risks, minimized human error rates and facilitated brand integrity throughout the entire production stages.

Fast & Automated Document Delivery

DocOrigin improved the generation of high volume document processes by over 80%. The same processes took several hours with the their legacy software solution. DocOrigin’s validated integration with Oracle’s EnterpriseOne has proven performance and reliability in healthcare, distribution and logistics. The solution brought document related business process to a new level for McKesson. Now producing more than 200,000 shipping documents per hour, DocOrigin supports real time automated shipping and private labeling of products, from multiple business systems. At McKesson, DocOrigin runs at the speed of business!

At A Glance
  • The McKesson business unit needed a next-generation solution to replace our current print program. Re-platforming our critical print processes was an essential change.

  • We process large volumes of print, especially at peak times. With our current software we sometimes experience a slow-down that can impact our shipments to customers. Re-platforming our critical print processes was an essential change.

Case Studies
Case Study
Insurance

Legal & General

DocOrigin seamlessly integrates with existing legacy applications and processes, including AIX, Windows, CentOS, Linux and more.

Case Study
Manufacturing

Aperam

DocOrigin web services integrate with the e-commerce e-Aperam site to meet the rising demand for paperless statements and correspondence via email or the web using built-in multichannel communications capabilities.

Case Study
Manufacturing

Pella Windows

Learn how streamlining labeling and printing at a renowned window and door manufacturer helped them achieve unprecedented efficiency.