The Medical-Surgical unit of McKesson works with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson Medical-Surgical helps its customers to improve their financial, operational, and clinical performance with medical-surgical supply management, healthcare, business and clinical services.
From bandages to exam tables, the company’s catalog includes more than 180,000 national brand products along with their own line of high-quality products. The industry’s continuous and rapid expansion of products, services and solutions create an ever-growing number of offerings for McKesson to distribute and a constant increase in demand.
Meeting these everyday challenges and preparing themselves for tomorrow’s tasks, is one of the prime focuses of the company. This strategy allows McKesson to help their customers, that includes more than 200,000 drug stores, retail chains and healthcare facilities, to operate their businesses with the highest possible quality, safety and efficiency.
The Medical-Surgical business unit utilized the Oracle JD Edwards EnterpriseOne ERP system for more than a decade.
As a global market player, the company guarantees next-day delivery for its orders, which adds additional pressure for accuracy and efficiency. The company needed additional functionality in their ERP, SCM, WMS, logistics, financial and other business systems, a professional document design, generation and delivery system, which would improve reliability and performance of document-related interactive and production processes.
The original document generation solutions replaced with DocOrigin were Adobe Central Pro, FormScape, and PDF Wizard.
“With our previous software we sometimes experienced a slowdown that could impact our shipments to customers. Re-platforming our critical print processes was an essential change.”
— Don Fauth, Vice President, Application Development at McKesson Medical-Surgical
Over the years, these obsolete and un-supported systems started to seriously affect their distribution system. These obsolete document and forms solutions were slowing down ERP systems at peak times, which led to high labor costs, slower shipping during high demands and accuracy issues. At this point, McKesson started to look for a replacement.
Over the years, McKesson had implemented a multitude of business and medical information systems on a variety of computing platforms. The new document generation and delivery system needed to be compatible with all of them, like Enterprise Resource Planning, Warehouse and Logistics systems without changes to existing business systems. This meant the new solution needed to dynamically process multiple data formats and present and deliver documents via omni-channel in real time.
The new solution was required to automate the creation, sorting and bundling of shipping documents and packaging to speed up the medical product delivery to customers. In addition, this solution should be flexible enough to create and deliver any form, document or label template, like purchase orders, reports, product documentation, product labels, acknowledgments, invoices, statements, picking and packing slips, and more, with a convenient preview capability, and make it easy and fast to customize existing document templates without IT involvement.
Based on the level of production volume and complexity, McKesson Medical-Surgical searched for a fast solution with an industry proven reliability and performance. The solution had to handle the existing complicated data flow from all business systems, and demonstrate it was flexible enough to meet the future modernization of healthcare and ever growing distribution demands.
McKesson initiated an extensive market search on enterprise forms and customer communications software. After evaluating several product options, the company chose DocOrigin. This solution offered a simple, yet reliable and highly automated single point of control for assured, accurate and speedy healthcare document delivery.
Confident from the success of DocOrigin in the Medical-Surgical unit, McKesson intends to implement this document generation and delivery solution in other business units. The company sees information technology and process automation as important assets, which will help employees meet the challenge of the ever increasing information demands in a continuously and rapidly rising variety of distributed medical products and associated services. The company’s slogan in the modernization process is “work smarter, instead of harder”. This strategy allows the company to offer a high quality customer service now and in the future, by delivering medical and surgical products and services to the right customer, at the right time, and in the right way.
Customer Story
