Customer Story
Banner Life is a top 10 provider of term life insurance in the US. The nationally recognized market leader in the individual life insurance industry is trusted by millions of American policyholders, and part of Banner Life.
Banner Life is on a mission to provide affordable financial protection to a new generation of Americans. As a nationally recognized market leader in the individual life insurance space, the company implements socially responsible business practices that allow to give back to the community and minimize their impact on the environment.
With hundreds of employees in the Urbana, Maryland headquarters, remote employees across the country and millions of American policyholders, Banner Life experienced a continuous and rapid expansion of document-related demands.
In an effort to automate document creation, production, omni-channel delivery and maintenance of documents, the company hired ProTechnology to migrate all legacy documents to DocOrigin and replace the sunset Adobe software solutions. ProTechnology installed and implemented DocOrigin document generation and Business Communications Center® software. With the combination of ProTechnology’s experience, DocOrigin’s rapid document migration and master document template migration features, they were able to reduce the number of document templates by more than 40%.
The company began searching for an enterprise class document generation solution — one that would allow them to cut the high labor costs by creating smart account statements, claim forms, policies, cover notes, statements of fact, letters, quotation document sets and other insurance documents with data driven logic. The solution needed to allow content experts to create and maintain documents and lock down regulatory language. In addition, it was critical that the new software could consume the existing, proprietary Adobe Central Field Nominated data as well as new XML data being produced by their core software.
Based on their company’s fast growth, Banner Life, as a client of ProTechnology, searched for a fast solution with an industry-proven production reliability. The solution needed to handle the existing complicated data flow from all the business systems, and could also respond to the future modernization of insurance demands.
Banner Life assigned an internal team to investigate their market opportunities. They were pleasantly surprised to learn that DocOrigin could provide the needed value, by being installed complementary to their homegrown business systems without making any changes to them.
DocOrigin is designed to handle composition and production of documents by merging data with templates. The solution pulls information from data systems to automatically generate precise, reliable documents with minimal staff involvement. The company chose DocOrigin for these primary reasons:
1. Automated template migration
The solution provided automated migration of their old document templates, which saved a significant amount of man-hours in the development process. Furthermore, DocOrigin could be run in parallel with their current, sunset document application to support a gradual migration of their templates.
2. Flexible template design
With DocOrigin template designer, users can easily create any document type, like statements of fact, letters, quotation document sets and other insurance documents to look exactly the way the designers want them. Flexible design capabilities also mean that employees will spend much less time on maintaining existing and creating new templates.
3. Smart process automation
DocOrigin automated the generation, processing and distribution of the company’s 4,000+ document templates, each of which had about 200 dynamic parts, which depended on the incoming data from the Banner Life’s homegrown data systems.
4. Omnichannel document delivery
Implementing DocOrigin helped Banner Life to not only meet, but exceed the increasing consumer demand for a personalized, seamless and integrated experience. By switching to DocOrigin, the company could benefit from transforming their former paper based communications into personalized, digital experiences. DocOrigin is able to deliver documents via various print and digital channels, such as: email, HTML, customer portal, fillable forms with e-signature, print, PDF, SMS, Fax, Messenger and more. This solution also supports industry-standard print formats: PostScript®, PCL, Zebra ZPL and more.
Banner Life has relied upon DocOrigin to solve a variety of complex business problems while improving operational efficiencies, which directly translated into positive financial results for the company.
By replacing their legacy solutions, the company was able to automate the processing of a large number of document templates and create a single point of control to ensure brand integrity, regulatory compliance and usage of the latest approved document template versions.
The company sees information technology and process automation as important assets, which will help Banner Life’s employees to stand out from the competition by meeting the challenges of the ever-increasing information demands in a continuously and rapidly increasing number of policy holders and their increasing consumer demand for a personalized, seamless and integrated experience.
Reduced migration risk with re-use of proven methodologies and replacement solutions.
Eliminated human errors and brand integrity issues by using data directly from their leading business systems.
Created accurate, reliable document templates with minimal staff involvement.
Sped up document generation processes by using a modern solution with an installation on a separate server, that doesn’t slow down the business systems at peak times.
Ensured Integration Without Modification™ with the company’s business applications, i.e. no change orders to the existing business software.
Improved document design and brand integrity in all document types, such as account statements, claim forms, policies, cover notes, statements of fact, letters and quotation document sets.