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How Loyal Are Your Customers?

Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive.

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BCC Software to host Steve Dearing on monthly webcast, Lien In

We are pleased to share some exciting news about one of our partners, BCC Software. They will be hosting a special edition of their monthly webcast, “Lien In,” on Tuesday, April 4, at 11 a.m. EST. Steve Dearing, Director of Corporate Reporting at the United States Postal Service will join host Chris Lien, President of

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Improve customer experience with personalization

Make it Personal It seems like everyone is talking about customer experience these days… and for good reason. A 2% improvement in the retention of your existing customers can equate to a 10% reduction in operating expenses. A 5% reduction in the customer defection rate can increase profits by as much as 95%. Clearly, retaining customers can pay, but how do you do it?

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Cloud Fax Solutions vs. On Premise Fax

Using on-premise fax servers for production faxing, you will need physical fax servers and telco fax lines at the corporate office and your disaster recovery center. For departmental offices and at remote offices, you may need more fax servers or at a minimum, individual fax machines and phone lines.

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Document Accessibility…Why It Matters

Blindness affects more than 21 million people in North America. The World Health Organization estimates 246 million people worldwide suffer from some form of visual impairment – with 39 million of those classified as blind. What’s more, according to the…

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The Future of Business Documents

As we enter the New Year we’ve peered into our crystal ball and engaged our team of technology analysts to determine four important predictions for the future of business documents for 2017. What will be the trends to look for?…

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A Look Back at Some of the Best Industry Conferences of 2016

A Great Time for Eclipse, DocOrigin, CCC Here is a quick review of the conferences we participated in during the last half of the year. PDF Days – PDF Association Conference – Berlin – June Steve Luke, Eclipse Corporation CEO and Alex Reiss, Eclipse Corporation CTO attended this conference at the amazing new GLS Campus

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Real Omni Channel Delivery – Electronic and Print

By ALEX RIESS     While printed documents like invoices, notices or statements are just one piece of the puzzle of doing business at a manufacturing or service organization, for Print Service Providers (PSPs), documents are their product. Any interruption of the document generation process can lead to significant losses of revenue.     Once

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