Most people aren’t particularly fond of the way their organizations create and maintain the critical documents their businesses need. Here are some comments we’ve heard: “We don’t have just one document system, we have many. We’re paying for the same…
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We’re so bombarded with marketing messages that many of us have become highly adept at filtering out most of them. Customers do, however, want to hear from the companies they do business with, especially if those companies deliver personally relevant…
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A better approach to multilingual documents is to create a single template that supports multiple languages according to values in a data file.
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Form development requests don’t have to be stuck in the IT department for months anymore. User departments can handle their own data-driven document management.
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ABC INOAC is a world leader in the field of polymer chemistry with over 100 facilities operating in 20 countries for more than 90 years. The company produces a broad range of products for a variety of industries including automotive,…
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Join us for Building a Master Global Form Template with Leslie Conduitt and Steve Luke on Wednesday, October 9, at 1 p.m. EDT. Who needs a Master Global Form Template? Companies that have more than one office location, global enterprises from the Fortune 10 to the Fortune 10000, software companies that have a few customers to thousands of customers are all great candidates for using a Global Form template. Global in this context means you have multiple locations using the same business software. They need to localize the documents generated in different states, countries, or for OEMs each customer using your software needs branding and legal terms and conditions. Eclipse provides software to companies of all sizes – from hospitals with less than 50 beds, community banks using third party software, manufacturers, logistics companies to the Fortune 10. The Master Global Form Template evolved from the need for our OEM customers Advantage 360, GE Healthcare, Guidewire, Tyler Technology to support hundreds or thousands of customers from different companies all using their core software technology. These companies as well as companies that have multiple company brands and locations receive huge savings using Master Global Form Templates. Imagine being able to support multiple locations in many states or countries with a master template that dynamically manages language, currency, logos, branding and company colors without modifying the Master Global Form Template! Adding new locations, customers or partners can be done by business teams without the need for complex technical development. Once you have your Master Template, your business teams can manage adding new branches, companies or updating existing addresses, phone numbers, or branding changes. Join the Eclipse team and see how to automate and simplify multi-locations and multi-brand requirements. Our Business Communications Center™ (BCC) provides the power and features to manage a company-wide document generation solution. BCC™ can generate millions of documents at top-rate speeds that our competitors cannot match. Browser based features allow companies to give their customers an interactive/self-service portal for customizing and personalizing documents, and BCC allows companies to add messages within any transactional document to up-sell products and services, as well as provide customers with critical information. BCC’s Master Global Form Template feature supports unlimited versions of a form with a single template to control logos, color schemes, company contact information and even languages in a single merge run. This feature is especially powerful for multi-division companies, commercial print service providers and OEM software providers that embed BCC™ powered by DocOrigin®. Join Leslie Conduitt and Steve Luke to see how easily this feature can be managed to improve your communications. A little about our Presenters: Steve Luke, founder and CEO of Eclipse Corporation®, has focused exclusively on the development of enterprise class software for the creation, presentation and delivery of forms, documents and labels. He was a co-creator of FormsPlus/400, acquired by JetForm and then Adobe. His passion for providing customers with highly reliable software and excellent personal customer service led his team to the creation of DocOrigin® and BCC™. With more than 4,000 licenses sold to 3M, GE, Guidewire, Konica Minolta, McKesson, Tyler Technologies and many more, it has been a huge success. Leslie Conduitt, Document Solutions Specialist with Eclipse Corporation®, began in the infancy of the e-forms industry. She has led migration teams in the management, conversion, implementation, training and quality assurance of large-scale projects using tools such as Adobe Output (previously JetForm), LiveCycle and DocOrigin®. In addition, she assists with marketing, product development, technical writing, training and consulting. Click here to register now!
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Steve Luke, CEO and Founder of Eclipse Corporation namedBrian Platte Lifetime Achievement Award recipient atXplor19 Industry Awards Ceremony in April Steve is the founder and CEO of Eclipse Corporation, the creators of Business Communications Center powered by DocOrigin. BCC® is a marketing and business-friendly solution that makes it easier for non-developers to create powerful customer, partner, employee, and vendor communications which are delivered via omni channels to the right person at the right time. BCC provides the most powerful use of document and form white space in the industry, integrated easily with existing statements, order acknowledgements, invoices, etc. The advanced use of white space in forms and documents improves the relevance of your marketing and messaging. BCC provides a cloud-based user interface that eliminates the need for scripting or coding of any kind and allows marketing, sales, HR, legal and other departments to use any document type to improve communications with customers, partners, employees and vendors. BCC goes beyond the use of fixed white space found in typical customer communications solutions. Fixed white space is easy to control, but white space is limited, which reduces the ability to expand on relevant messaging based on dynamic data throughout the form or document. Creative White Space and Lost White Space extend customer communications for complex dynamic documents such as statements, insurance quotes, etcetera to become extremely dynamic. Triggering on any data in the document, BCCmakes documents more valuable and communications more robust, more relevant and informative than ever. Steve started his computer career as a field engineer in 1976, repairing printers of all types, impact and laser printers as well as a wide variety of data communications equipment. Steve quickly realized the high failure rate of some printer models and the lack of features available. His job required the service of the top four brands of computer printers in the market and he was often asked by clients to recommend a better printer. Being an engineer, not a salesman, he based his advice on his knowledge of the industry and soon became a trusted adviser to many customers. During this time frame, Steve loved to create new technology and enhance existing technology. Proprietary interfaces prevented some clients from using products that had more features, leading edge speed and paper handling. Steve was aware of printers that would print 30+ barcodes and graphics, when most companies were happy if they could print upper and lower-case text. His daily work involved working in hospitals, stock brokerage firms, oil refineries, military facilities, etc. This provided Steve a bird’s eye view of the good, the bad and the ugly technology being used in the industry. He was asked many times if he could connect brand B printer to brand A computer and the first answer was always no. However, this answer did not help Steve or his customer, so he began developing interfaces to connect mixed brands and bring technology to companies they otherwise would have to do without. Steve’s inventions were acquired by Xpoint Corporation in 1985 and became a huge success, especially in manufacturing and logistics where barcoding, large font technology and graphics were needed. In this phase of development, Steve’s solutions were provided in hardware which solved the problem but made adding functionality more difficult. Steve’s most successful hardware creations were connections between IBM midrange computers and high-speed shuttle matrix printers in 1982, and the connection of the HP LaserJet IV (laser printer) with an integrated IBM Twin ax connection in 1992. Thousands of printers were sold to provide advanced barcoding, graphics and forms technology for IBM clients at a much lower price and substantially faster print speeds and improved presentations. Steve began to realize the short comings of hardware-based solutions and decided that the forms and documents features needed to be in the software and independent of the computers, printers and brands. In 1992 Steve founded Eclipse Corporation in Norcross, Georgia. Eclipse created FormsPlus/400, the first IBM e-forms solution with a GUI user interface which ran on Microsoft Windows PC and stored electronic templates on the IBM System 36, 38 and AS/400 for merging data with the templates in production. FormsPlus/400 was a huge success with more than 800 installations by the end of 1995. From the Fortune 10 to SMBs, manufacturing to logistics, banking to healthcare the product provided advanced forms features and eliminated pre-printed forms and manual distribution of forms to remote offices. The Eclipse technology (IP) was acquired by JetForm Corporation in 1996. By the year 2000, the combined companies had 100% of the Fortune 10, 76% of the Fortune 100 and 71% of the Fortune 1000 as clients. Not to mention more than 10,000 unique company clients. Adobe acquired the technology in 2001. In 2005, Steve began working with former members of the Eclipse team in the forms software space again. In 2011, Eclipse got together with the core developers of the original team and decided to throw out the old and start fresh on a new forms software solution. They focused on the enterprise class design, presentation and delivery of forms, documents and labels. Today this product is known as Business Communications Center, powered by DocOrigin. The team started from scratch with no requirements to drag legacy mistakes or previous errors which were mostly caused by the fact that they were pioneers in the 90s and early 2000 years. BCC is highly reliable and fast enough for the Fortune 10, but priced based on usage so small and medium businesses can afford it. Today, clients like 3M, Advantage 360, AT&T, GE Healthcare, Guidewire, Lynden, McKesson Medical-Surgical, PPG Aerospace, Tyler Technologies, and thousands more use Eclipse software. Steve credits most of his success to the team that has supported him since 1992 and the customers that continue to do business with Eclipse. Steve and the Eclipse team are continuously improving and adding features to their software. He and his team believe in delivering on their promises which is why customers stay with the Eclipse team. Steve is married
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Legal & General America is a top 10 provider of term life insurance in the US. The nationally recognized market leader in the individual life insurance industry is trusted by millions of American policyholders, and part of the Legal & General Group. Eclipse Corporation and our partner ProTechnology will be receiving an Honorable Mention for the 2019 Xplor Application of the Year Award in conjunction with Legal and General America at their Industry Awards Ceremony during the Xplor19 Conference this year. Eclipse helped Legal & General put DocOrigin and Business Communications Center in production and consolidated data streams, implemented multi-channel print and digital document delivery, and added customer engagement capabilities and centralized document management. The result of their DocOrigin implementation included an 80% reduction in development and processing time as well as 60% lower document maintenance costs. A total ROI was also achieved in less than 12 months. More highlights from this case study: Challenges Legal & General America had a number of different homegrown business applications running and generating data. To streamline the process, Legal & General America needed to consolidate all these data streams to one single point of control, standardization and process automation. At the same time, the company was looking to implement multi-channel print and digital document delivery, modern customer engagement capabilities and centralized document management. Solution DocOrigin has not only streamlined the creation and maintenance of document generation processes, but it has dramatically decreased the time required to generate documents while improving their overall quality. To read the full case study and learn more about this success story with Legal & General America and DocOrigin, click here.
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Like all business software companies, Advantage 360 needs to provide their customers with a powerful, feature-rich software solution that fulfills the needs of their multinational telco customers. In their case, this is a real challenge, but one they have perfected over a period of 35 years. During their journey, they realized they knew what their customers needed and they had the management and software development teams to develop the software. However, like most software companies, they realized that they needed to provide robust and current technologies to support their customers’ communications needs. Forms – electronic and paper – have changed as much as the telco business. Land lines and hard-wired phones have been replaced with mobile devices, and many customers today have multiple mobile devices for family, work, etc. These challenges are what prompted Advantage 360 to search for a software partner that specialized in e-forms, as well as document and label software. They needed a robust modern technology that is constantly being improved and meets the needs of their customers – and their customers’ customers. With customers in more than 60 countries and requirements for many languages, Advantage 360 elected to buy, not build, their customer communications solution. They sought an OEM forms solution that would meet the needs of their multinational customers – today and in the future. Advantage 360 provides a suite of convergent billing, CRM, POS, terms management and operational support software for telecommunications carriers, internet service providers and nowadays – even utility companies around the world, like AT&T Wireless, Digicel Bermuda, Choice Communications, Strata Networks, Cellular One Bermuda and many more. Advantage 360 needed to replace their legacy solutions with a modern, agile, accurate and reliable solution while continuing to optimize the document-related business processes within their applications and at the same time, offering multi-channel print and digital customer communications, modern customer engagement capabilities and centralized document management. After conducting market research, reviewing all market opportunities and comparing them with each other, Advantage 360 decided to replace their legacy output system with DocOrigin which allowed them to make the document creation process within their applications more flexible and automated. The new layout design capabilities enabled the client to create more customer-friendly business documents with dynamic service. Remember, every customer interaction is a new opportunity. Integrating DocOrigin with Advantage 360 telecom solutions allowed companies to speak to their subscribers as individuals in a single voice – when and how they want it – with features like targeted messaging and omni-channel delivery. Thanks to timely customer insights, bills and statements are now more engaging and improve response, cross-selling and the overall customer experience. Click here to read the full case study.
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