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Personalization

Data-Driven Invoices

All invoices are data-driven. However, companies rarely interpret the variable data value or use it to control how the invoice looks and what it contains beyond pure financial and purchase history information. Using data that is already available, how can organizations customize invoices so they can serve multiple purposes? Customizations can improve the customer experience

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Your Documents – Is it CCM or CXM?

Customers expect a lot from companies with whom they do business. They enjoy interactions with companies that concentrate heavily on customer experiences, such as Amazon, Google, and Netflix. Those companies have become the standards for other organizations like telecommunication companies,…

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The Challenges of Highly Personalized Customer Communications

Study after study confirms that personalized marketing communications are more effective than generic messages. A study by global research firm Accenture, for example, found 91% of consumers are more likely to shop with brands that know them and provide relevant…

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Do You Love Your Document Generation Solution?

Most people aren’t particularly fond of the way their organizations create and maintain the critical documents their businesses need. Here are some comments we’ve heard: “We don’t have just one document system, we have many. We’re paying for the same…

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Get as Personalized as You Want

We’re so bombarded with marketing messages that many of us have become highly adept at filtering out most of them. Customers do, however, want to hear from the companies they do business with, especially if those companies deliver personally relevant…

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Don’t miss out on our upcoming Eclipse-hosted Xplor Webinar

Join us for Building a Master Global Form Template with Leslie Conduitt and Steve Luke on Wednesday, October 9, at 1 p.m. EDT. Who needs a Master Global Form Template? Companies that have more than one office location, global enterprises from the Fortune 10 to the Fortune 10000, software companies that have a few customers

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McKesson Medical-Surgical Delivers Critical Documents in record time 

McKesson Medical-Surgical, a division of McKesson Corporation and currently ranked 5th on the FORTUNE 500, is a global healthcare services and information technology company, dedicated to offering medical supplies, healthcare solutions, distribution services and clinical resources. The Medical-Surgical unit of…

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