Blog

Marketing Automation

Our Friends at BCC Software launch redesigned GoData website

BCC Software is a forward thinking mailing and presort software provider that supply intuitive software solutions, enhancing your entire mailing workflow by initiating easier, more efficient and quicker job processing with automation. Now, in an effort to be even more supportive of your business, they have relaunched godatasolution.com. Exclusively from BCC Software, GoData™ is a

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4 things you need to know about Dynamic Business Documents

1. There are just 4 easy steps! Dynamic Business Documents allows you to design, personalize, preview and generate documents and forms with any ERP, CRM, EMR or other enterprise software in just 4 simple steps! 2. It’s not just for Customer Service! Sure, DBD is important in customer service so your team can create personalized

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Is your business omni-channel ready?

What is omni-channel all about? Omni-channel or multi-channel presentation and/or delivery are the various ways you can get your forms, documents and customer communications to your customers, partners, employees, and vendors. Providing omni-channel delivery gives the receiver the option to select how you communicate with them. With all of the possibilities mobile devices offer and

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Is your Business Correspondence Helping…or Hurting…your Customer Experience?

“Customer Experience” is on everyone’s mind these days…and for good reason. What customers say about you and your company has a direct influence on the perception of your organization in the marketplace. Provide a great customer experience, and the word spreads. Provide a poor customer experience, and the word spreads, but you better watch out;

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Guest Blog: Know your “Document Constituency”

By Kevin Craine Question: What is the one single thing that can stop business cold, yet no one is in charge? Answer: Documents. Pick any key business activity in any organization, in any industry, and you can bet that documents are essential to getting the job done. But while many organizations have a “chief information

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Standard Customer Communications are an Overlooked Advantage

For years, routine customer communications like invoices, statements and order confirmations have been regarded as a back office burden. Printing and mailing these documents, often by the tens of thousands, happens every day at the expense of hundreds of thousands of dollars each year… and it’s all regarded as a “sunk cost” of doing business.

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