Customers expect a lot from companies with whom they do business. They enjoy interactions with companies that concentrate heavily on customer experiences, such as Amazon, Google, and Netflix. Those companies have become the standards for other organizations like telecommunication companies,…
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The pandemic has upended just about everything. We hear that so often, it’s almost become trite. It is, nevertheless, all too true. New rules of engagement have altered our work, entertainment, education, and family interactions. The impact on consumer behavior has been just as intense. Consumers’ values, perceptions, attitudes, and expectations have all changed. A recent study by research firm Accenture—spanning 25,000 consumers in 22 countries—makes this very clear. Half of respondents say they have re-evaluated their personal purpose and what’s important to them, while 42% say they now realize they need to focus on others more than themselves. This value realignment is changing buying habits in almost all industries, including B2B relationships. Consumers expect companies to understand and address this new perspective. They expect brands to take more responsibility in motivating them to live by their values, and they want to have confidence in the companies with whom they do business. Impact on Consumer Communication Companies that expect to resume business as usual when the pandemic is behind us should rethink that strategy. We are dealing with a new dynamic that applies to how companies operate and how they communicate. Successful communication strategies must now take these factors into account: Returning to what used to be is not an option. Being accountable, open, genuine, and transparent is the way forward and your communications should lead the way. Click here to see how DocOrigin can help you move forward.
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The insurance industry runs on documents. Various locations, regulatory, and situational versions make document management a momentous task in any insurance organization. Common documents produced by insurers include quotations, policies, statements, reports, renewals, reminders, checks, remittance notices, and statutory letters.…
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Most people aren’t particularly fond of the way their organizations create and maintain the critical documents their businesses need. Here are some comments we’ve heard: “We don’t have just one document system, we have many. We’re paying for the same…
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We’re so bombarded with marketing messages that many of us have become highly adept at filtering out most of them. Customers do, however, want to hear from the companies they do business with, especially if those companies deliver personally relevant…
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ABC INOAC is a world leader in the field of polymer chemistry with over 100 facilities operating in 20 countries for more than 90 years. The company produces a broad range of products for a variety of industries including automotive,…
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Join us for Building a Master Global Form Template with Leslie Conduitt and Steve Luke on Wednesday, October 9, at 1 p.m. EDT. Who needs a Master Global Form Template? Companies that have more than one office location, global enterprises from the Fortune 10 to the Fortune 10000, software companies that have a few customers to thousands of customers are all great candidates for using a Global Form template. Global in this context means you have multiple locations using the same business software. They need to localize the documents generated in different states, countries, or for OEMs each customer using your software needs branding and legal terms and conditions. Eclipse provides software to companies of all sizes – from hospitals with less than 50 beds, community banks using third party software, manufacturers, logistics companies to the Fortune 10. The Master Global Form Template evolved from the need for our OEM customers Advantage 360, GE Healthcare, Guidewire, Tyler Technology to support hundreds or thousands of customers from different companies all using their core software technology. These companies as well as companies that have multiple company brands and locations receive huge savings using Master Global Form Templates. Imagine being able to support multiple locations in many states or countries with a master template that dynamically manages language, currency, logos, branding and company colors without modifying the Master Global Form Template! Adding new locations, customers or partners can be done by business teams without the need for complex technical development. Once you have your Master Template, your business teams can manage adding new branches, companies or updating existing addresses, phone numbers, or branding changes. Join the Eclipse team and see how to automate and simplify multi-locations and multi-brand requirements. Our Business Communications Center™ (BCC) provides the power and features to manage a company-wide document generation solution. BCC™ can generate millions of documents at top-rate speeds that our competitors cannot match. Browser based features allow companies to give their customers an interactive/self-service portal for customizing and personalizing documents, and BCC allows companies to add messages within any transactional document to up-sell products and services, as well as provide customers with critical information. BCC’s Master Global Form Template feature supports unlimited versions of a form with a single template to control logos, color schemes, company contact information and even languages in a single merge run. This feature is especially powerful for multi-division companies, commercial print service providers and OEM software providers that embed BCC™ powered by DocOrigin®. Join Leslie Conduitt and Steve Luke to see how easily this feature can be managed to improve your communications. A little about our Presenters: Steve Luke, founder and CEO of Eclipse Corporation®, has focused exclusively on the development of enterprise class software for the creation, presentation and delivery of forms, documents and labels. He was a co-creator of FormsPlus/400, acquired by JetForm and then Adobe. His passion for providing customers with highly reliable software and excellent personal customer service led his team to the creation of DocOrigin® and BCC™. With more than 4,000 licenses sold to 3M, GE, Guidewire, Konica Minolta, McKesson, Tyler Technologies and many more, it has been a huge success. Leslie Conduitt, Document Solutions Specialist with Eclipse Corporation®, began in the infancy of the e-forms industry. She has led migration teams in the management, conversion, implementation, training and quality assurance of large-scale projects using tools such as Adobe Output (previously JetForm), LiveCycle and DocOrigin®. In addition, she assists with marketing, product development, technical writing, training and consulting. Click here to register now!
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Eclipse is excited to announce we will be at the Gartner Tech Growth and Innovation Conference 2019 in San Diego this June. The Gartner Tech Growth and Innovation Conference offers technology and service providers a more detailed roadmap to market…
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Legal & General America is a top 10 provider of term life insurance in the US. The nationally recognized market leader in the individual life insurance industry is trusted by millions of American policyholders, and part of the Legal & General Group. Eclipse Corporation and our partner ProTechnology will be receiving an Honorable Mention for the 2019 Xplor Application of the Year Award in conjunction with Legal and General America at their Industry Awards Ceremony during the Xplor19 Conference this year. Eclipse helped Legal & General put DocOrigin and Business Communications Center in production and consolidated data streams, implemented multi-channel print and digital document delivery, and added customer engagement capabilities and centralized document management. The result of their DocOrigin implementation included an 80% reduction in development and processing time as well as 60% lower document maintenance costs. A total ROI was also achieved in less than 12 months. More highlights from this case study: Challenges Legal & General America had a number of different homegrown business applications running and generating data. To streamline the process, Legal & General America needed to consolidate all these data streams to one single point of control, standardization and process automation. At the same time, the company was looking to implement multi-channel print and digital document delivery, modern customer engagement capabilities and centralized document management. Solution DocOrigin has not only streamlined the creation and maintenance of document generation processes, but it has dramatically decreased the time required to generate documents while improving their overall quality. To read the full case study and learn more about this success story with Legal & General America and DocOrigin, click here.
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