customer engagement

DocOrigin Business Communications Center Removes Barriers to Personalization

Everybody talks about the advantages that personalized business communications documents can bring to a business. Stacks of statistics point to the dramatic benefits that companies from all industries can achieve by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems and specialized expertise.

Read More

How Loyal Are Your Customers?

Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive.

Read More

BCC Software to host Steve Dearing on monthly webcast, Lien In

We are pleased to share some exciting news about one of our partners, BCC Software. They will be hosting a special edition of their monthly webcast, “Lien In,” on Tuesday, April 4, at 11 a.m. EST. Steve Dearing, Director of Corporate Reporting at the United States Postal Service will join host Chris Lien, President of

Read More

Improve customer experience with personalization

Make it Personal It seems like everyone is talking about customer experience these days… and for good reason. A 2% improvement in the retention of your existing customers can equate to a 10% reduction in operating expenses. A 5% reduction in the customer defection rate can increase profits by as much as 95%. Clearly, retaining customers can pay, but how do you do it?

Read More

Cloud Fax Solutions vs. On Premise Fax

Using on-premise fax servers for production faxing, you will need physical fax servers and telco fax lines at the corporate office and your disaster recovery center. For departmental offices and at remote offices, you may need more fax servers or at a minimum, individual fax machines and phone lines.

Read More

Document Accessibility…Why It Matters

Blindness affects more than 21 million people in North America. The World Health Organization estimates 246 million people worldwide suffer from some form of visual impairment – with 39 million of those classified as blind. What’s more, according to the…

Read More