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customer communications

The Challenges of Highly Personalized Customer Communications

Study after study confirms that personalized marketing communications are more effective than generic messages. A study by global research firm Accenture, for example, found 91% of consumers are more likely to shop with brands that know them and provide relevant…

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Returning to “Normal” — Not the Best Strategy

The pandemic has upended just about everything. We hear that so often, it’s almost become trite. It is, nevertheless, all too true. New rules of engagement have altered our work, entertainment, education, and family interactions. The impact on consumer behavior has been just as intense. Consumers’ values, perceptions, attitudes, and expectations have all changed. A recent study by research firm Accenture—spanning 25,000 consumers in 22 countries—makes this very clear. Half of respondents say they have re-evaluated their personal purpose and what’s important to them, while 42% say they now realize they need to focus on others more than themselves. This value realignment is changing buying habits in almost all industries, including B2B relationships. Consumers expect companies to understand and address this new perspective. They expect brands to take more responsibility in motivating them to live by their values, and they want to have confidence in the companies with whom they do business. Impact on Consumer Communication Companies that expect to resume business as usual when the pandemic is behind us should rethink that strategy. We are dealing with a new dynamic that applies to how companies operate and how they communicate. Successful communication strategies must now take these factors into account: Returning to what used to be is not an option. Being accountable, open, genuine, and transparent is the way forward and your communications should lead the way. Click here to see how DocOrigin can help you move forward.

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Do You Love Your Document Generation Solution?

Most people aren’t particularly fond of the way their organizations create and maintain the critical documents their businesses need. Here are some comments we’ve heard: “We don’t have just one document system, we have many. We’re paying for the same…

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Get as Personalized as You Want

We’re so bombarded with marketing messages that many of us have become highly adept at filtering out most of them. Customers do, however, want to hear from the companies they do business with, especially if those companies deliver personally relevant…

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Don’t miss out on our upcoming Eclipse-hosted Xplor Webinar

Join us for Building a Master Global Form Template with Leslie Conduitt and Steve Luke on Wednesday, October 9, at 1 p.m. EDT. Who needs a Master Global Form Template? Companies that have more than one office location, global enterprises from the Fortune 10 to the Fortune 10000, software companies that have a few customers to thousands of customers are all great candidates for using a Global Form template. Global in this context means you have multiple locations using the same business software. They need to localize the documents generated in different states, countries, or for OEMs each customer using your software needs branding and legal terms and conditions. Eclipse provides software to companies of all sizes – from hospitals with less than 50 beds, community banks using third party software, manufacturers, logistics companies to the Fortune 10. The Master Global Form Template evolved from the need for our OEM customers Advantage 360, GE Healthcare, Guidewire, Tyler Technology to support hundreds or thousands of customers from different companies all using their core software technology. These companies as well as companies that have multiple company brands and locations receive huge savings using Master Global Form Templates. Imagine being able to support multiple locations in many states or countries with a master template that dynamically manages language, currency, logos, branding and company colors without modifying the Master Global Form Template! Adding new locations, customers or partners can be done by business teams without the need for complex technical development. Once you have your Master Template, your business teams can manage adding new branches, companies or updating existing addresses, phone numbers, or branding changes. Join the Eclipse team and see how to automate and simplify multi-locations and multi-brand requirements. Our Business Communications Center™ (BCC) provides the power and features to manage a company-wide document generation solution. BCC™ can generate millions of documents at top-rate speeds that our competitors cannot match. Browser based features allow companies to give their customers an interactive/self-service portal for customizing and personalizing documents, and BCC allows companies to add messages within any transactional document to up-sell products and services, as well as provide customers with critical information. BCC’s Master Global Form Template feature supports unlimited versions of a form with a single template to control logos, color schemes, company contact information and even  languages in a single merge run. This feature is especially powerful for multi-division companies, commercial print service providers and OEM software providers that embed BCC™ powered by  DocOrigin®. Join Leslie Conduitt and Steve Luke to see how easily this feature can be managed to improve your communications. A little about our Presenters: Steve Luke, founder and CEO of Eclipse Corporation®, has focused exclusively on the development of enterprise class software for the creation, presentation and delivery of forms, documents and labels. He was a co-creator of FormsPlus/400, acquired by JetForm and then Adobe. His passion for providing customers with highly reliable software and excellent personal customer service led his team to the creation of DocOrigin® and BCC™. With more than 4,000 licenses sold to 3M, GE, Guidewire, Konica Minolta, McKesson, Tyler Technologies and many more, it has been a huge success. Leslie Conduitt, Document Solutions Specialist with Eclipse Corporation®, began in the infancy of the e-forms industry. She has led migration teams in the management, conversion, implementation, training and quality assurance of large-scale projects using tools such as Adobe Output (previously JetForm), LiveCycle and DocOrigin®. In addition, she assists with marketing, product development, technical writing, training and consulting. Click here to register now!

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MC Integration Bundles Technology to Improve Interoperability for Healthcare Communication

April 10, 2019 – CAPE CORAL, Fla. Eclipse Corporation and MC Integration announced today they have signed an agreement for an OEM partnership. This agreement brings together innovative integration and interoperability to improve user experience and creates a seamless interface for healthcare system integration. MC Integration’s SEIUS software provides their customers a common interface for multiple healthcare entities to work together. With DocOrigin software embedded in their new solution they can now produce one standard template so their customers don’t have to build unique forms for every entity. The combined integrated solution provides each healthcare facility with distinguishable features, improved user interface plus branding and localization for each form being produced. MC Integration is known for systems that provide for timely, efficient, cost-effective methods of information exchange that work with their customers’ existing healthcare software. Their top priority is helping healthcare providers achieve interoperability so that they can provide high quality care safely and efficiently. MC Integration’s design services help their customers integrate with any system, be it billing, lab, radiology, reporting systems, in any format. Eclipse’s DocOrigin is a global enterprise software solution for designing and generating dynamic forms, documents, labels and customer communications. DocOrigin has proven its reliability, performance and features at customers like, 3M, AT&T, GE Healthcare, Frisbee Memorial Hospital, Guidewire, Legal & General America, McKesson Medical-Surgical, Pella, and thousands more. Eclipse has found great success with OEM partnerships in industries such as Banking, Education, Healthcare, Insurance and Telco.  “Many people don’t realize that DocOrigin meets the complex document, form and label requirements for so many industries. MC Integration recognized that they are experts in healthcare systems integration and documents and forms are an important requirement in healthcare. This partnership allows MC Integration to stay focused on their expertise. Embedding DocOrigin provides their customers with a reliable, proven forms solution and they can stay focused on what they do best for their customers. Our combined solutions provide a seamless integration for their customers in the healthcare industry,” says Steve Luke, CEO of Eclipse Corporation. About MC Integration MC Integration provides innovative and responsive health systems integration and design services for some of the nation’s leading healthcare providers. With a focus on patient engagement and safety, MC Integration provides improved patient outcomes through systems interoperability and enhanced data sharing. Through collaboration and cooperation, its custom-designed solutions seamlessly integrate clients’ health records, extract data, and generate comprehensive reports automatically or on-demand in any format and across virtually any platform in use today. About Eclipse Corporation Eclipse Corporation is a leading provider of enterprise document design, presentation, generation, automation and customer communications management software. Eclipse works closely with clients to provide tailored solutions that conform to specific needs at a fair price. Eclipse’s principles are simple: provide the right solution and get the job done – on time. Our depth of knowledge and experience allows Eclipse to deliver on these principles every time. Eclipse’s enterprise software solutionsDocOrigin and Business Communications Center have replaced more than 4,000 legacy forms software installations in the past 6 years.

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Eclipse Corporation Announces New and Improved Business Communications Center

BCC is a robust software solution that allows the design and delivery of transactional documents to provide custom marketing and messaging, while control is placed in the hands of the stakeholders within the business. This simple user-interface allows Marketing, HR, Sales and Legal departments to create campaigns, messaging, employee communications and manage legal T&Cs without burdening IT for ongoing projects. Departments company wide can manage relevant communications because there is no scripting or modification to your line of business software or your form template required. Eclipse’s technology, Integration Without Modification®, allows Business Communications Center to work with any line of business application and current or legacy ERP, MRP, EMR and CRM systems. Exciting new and improved features: To learn more about the new and improved Business Communications Center and read the full press release, click here.

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Customer Communications Software Expands Coverage Beyond Marketing

Eclipse® Corporation, a leading provider of enterprise class forms, documents, labels and customer communications management solutions, announced today the release of a new and improved Business Communications Center™ product. BCC is a robust software solution that allows the design and…

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