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Utility billing systems

Overcome the Chatter of Competing Messages

It’s no secret that we live in a media-saturated world. Between television, radio, the Internet and social media, experts tell us that we’re hit with more than 5,000 marketing messages each and every day. As a result, most consumers simply tune out; ignoring the great majority of marketing messages competing for their attention. In our over-saturated,

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Customer Loyalty Pays 

Did you know that the probability of selling to an existing customer is somewhere between 60 to 70 percent, whereas the probability of selling to a new prospect is only about five percent?  Indeed, studies show that it costs six to seven times more to sell to a new customer than it does to sell to an existing one. 

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Welcome to the Next Generation of Document Generation

Pick any important business process and you can bet that the workflow depends on documents. No matter what market or industry, enterprise operations depend on efficient and effective document generation. But as technology evolves and business needs change, so must the systems that generate and manage enterprise documents.

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The Power of Personalized Customer Communications  

Companies in all industries can achieve dramatic results by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems, and specialized expertise. That is why we developed DocOrigin, an innovative and intuitive software solution for designing and generating highly dynamic and personalized customer communications.

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Customer Statements as Vital and Valuable Marketing Tools

The time has come to take a fresh look at customer statements as more vital and valuable marketing tools. Let’s face it, the days of boring, black and white customer statements are over. Advances in digital printing and innovations in data-driven personalization have changed the playing field by unlocking new tools and integrated approaches that

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Statements Are a Secret Weapon for Marketing Success

For years, customer statements have been regarded as a back office burden. But today, organizations are recognizing that customer statements offer a unique opportunity to connect with customers in new and more profitable ways. Capturing the promotional power of statements requires a new mindset; one that embraces the tremendous opportunity statements provide to communicate, cross-sell

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Make a Statement with Your Statements

Customer account statements are not often thought of as important tools for marketing, but they should be. Companies issue thousands of statements every month, and each one is a trusted appointment with every customer. Unlike most junk-mail, customer statements get noticed, they get read, and they rarely wind up in the recycle bin. Indeed, companies

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Looking Back On a Great Year

‘Tis the season to make predictions for the coming year ahead, and we did our own in our last post with our predictions for 2015. Now we would like to take a moment to reflect on a few of our accomplishments from last year.

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Our Predictions for 2015

It’s been a busy year for professionals in the document processing and customer communications industry.  With the rise of multi-channel customer communications and rapid transition from legacy document generation systems, the industry is in an exciting state of evolution and possibility. No doubt, technologies and approaches will evolve even further in 2015, bringing a new

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