Blog

Personalization

How Loyal Are Your Customers?

Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive.

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BCC Software to host Steve Dearing on monthly webcast, Lien In

We are pleased to share some exciting news about one of our partners, BCC Software. They will be hosting a special edition of their monthly webcast, “Lien In,” on Tuesday, April 4, at 11 a.m. EST. Steve Dearing, Director of Corporate Reporting at the United States Postal Service will join host Chris Lien, President of BCC Software.

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Improve customer experience with personalization

Make it Personal It seems like everyone is talking about customer experience these days… and for good reason. A 2% improvement in the retention of your existing customers can equate to a 10% reduction in operating expenses. A 5% reduction in the customer defection rate can increase profits by as much as 95%. Clearly, retaining customers can pay, but how do you do it?

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Cloud Fax Solutions vs. On Premise Fax

Using on-premise fax servers for production faxing, you will need physical fax servers and telco fax lines at the corporate office and your disaster recovery center. For departmental offices and at remote offices, you may need more fax servers or at a minimum, individual fax machines and phone lines.

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Document Accessibility…Why It Matters

Blindness affects more than 21 million people in North America. The World Health Organization estimates 246 million people worldwide suffer from some form of visual impairment – with 39 million of those classified as blind. What’s more, according to the National Eye Institute, the number of people who are blind or have low vision is projected to double in the next decade. For the visually impaired, the ability to access bills, statements and other transactional documents means greater independence. For companies, accommodating customers who are visually impaired is not just good business, it’s required by federal legislation. To promote compliance and support forward-thinking corporate initiatives, many organizations are seeking solutions for the delivery of billing statements and other transactional documents for visually impaired customers in alternate formats. 508 Document Accessibility Compliance  In 1998, the US Congress amended the Rehabilitation Act to require Federal agencies to make their electronic and information technology accessible to people with disabilities. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities and to encourage development of technologies that will help achieve these goals. The law applies to all Federal agencies when they develop, procure, maintain or use electronic and information technology. Under Section 508 (794d), agencies must give disabled employees and members of the public access to information that is comparable to the access available to others. This requirement is being extended to include all public agencies that interact with the public. PDF/UA – “Universally Accessible” What are some options to consider in order to better serve your customers with visual impairment?  Most recently, Universally Accessible PDFs, or PDF/UA documents, have been developed for people with disabilities who require assistive technology to communicate.  According to Dr. Judith Dixon, the consumer relations officer for the National Library Service for the Blind, universal document accessibility means employing all of the above. “An accessible PDF document is quite accessible for people who have the right equipment,” says Dr. Dixon. “But it is important for any company to know their constituents. Not all people have computers, or can use them effectively, so other alternatives need to also be used and considered.” What Can You Do? We have one solution that helps provide alternatives. Our flagship document generation software, DocOrigin, now integrates the design and creation of PDF/UA, meeting ISO 14289-1 and WCAG 2.0 standards for PDF documents. As the “Baby Boomer” generation continues to age, the number of people requiring the use of assistive technology increases. With PDF/UA conforming files, readers and assistive technology, these individuals and others with disabilities can have equal access to online information. In particular: PDF/UA compliant documents contain tags that identify content according to structure, allowing documents containing images, form fields, tables, lists and other information to be rendered properly utilizing a number of different assistive devices such as screen magnifiers, text-to-voice devices and braille keyboards and readers. Click here to learn more about PDF/UA, and how worldwide legislation seeks to guarantee equal access to information for all. Moving Forward DocOrigin makes it easy to comply with standards set out by PDF/UA by building compliant documents as part of the document design and generation process, negating the need for post-processing software or intervention to render documents according to these standards. Want to know more? Contact us today for a free demonstration of DocOrigin and it’s easy to use PDF/UA capabilities.

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A Look Back at Some of the Best Industry Conferences of 2016

A Great Time for Eclipse, DocOrigin, CCC Here is a quick review of the conferences we participated in during the last half of the year. PDF Days – PDF Association Conference – Berlin – June Steve Luke, Eclipse Corporation CEO and Alex Reiss, Eclipse Corporation CTO attended this conference at the amazing new GLS Campus in the heart of Berlin. Over 150 attendees from all over the world attended in 2016. We were happy to be a part of the world’s top PDF event. Some of the topics explored were: PDF in the mobile device context, Accessible PDF/UA documents and forms, Responsive PDF, Electronic invoice solutions and a complete review of the DRUPA fair. To view slide decks and video recordings of PDF Days Europe 2016, please click here. PDF Days Europe will be in Berlin again on May 15th and 16th, 2017. Hope to see you there!

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Real Omni Channel Delivery – Electronic and Print

By ALEX RIESS While printed documents like invoices, notices or statements are just one piece of the puzzle of doing business at a manufacturing or service organization, for Print Service Providers (PSPs), documents are their product. Any interruption of the document generation process can lead to significant losses of revenue. Once one of the PSP’s clients has outsourced the production of their documents to them, they expect and demand fast and reliable delivery. The PSP simply cannot afford any downtime. One of the main reasons to use a PSP is their ability to produce large batches of documents reliably in a short period of time and the PSP’s expertise in optimizing the cost of generating the documents and reducing cost.

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