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MC Integration Bundles Technology to Improve Interoperability for Healthcare Communication

April 10, 2019 – CAPE CORAL, Fla. Eclipse Corporation and MC Integration announced today they have signed an agreement for an OEM partnership. This agreement brings together innovative integration and interoperability to improve user experience and creates a seamless interface for healthcare system integration. MC Integration’s SEIUS software provides their customers a common interface for multiple healthcare entities to work together. With DocOrigin software embedded in their new solution they can now produce one standard template so their customers don’t have to build unique forms for every entity. The combined integrated solution provides each healthcare facility with distinguishable features, improved user interface plus branding and localization for each form being produced. MC Integration is known for systems that provide for timely, efficient, cost-effective methods of information exchange that work with their customers’ existing healthcare software. Their top priority is helping healthcare providers achieve interoperability so that they can provide high quality care safely and efficiently. MC Integration’s design services help their customers integrate with any system, be it billing, lab, radiology, reporting systems, in any format. Eclipse’s DocOrigin is a global enterprise software solution for designing and generating dynamic forms, documents, labels and customer communications. DocOrigin has proven its reliability, performance and features at customers like, 3M, AT&T, GE Healthcare, Frisbee Memorial Hospital, Guidewire, Legal & General America, McKesson Medical-Surgical, Pella, and thousands more. Eclipse has found great success with OEM partnerships in industries such as Banking, Education, Healthcare, Insurance and Telco.  “Many people don’t realize that DocOrigin meets the complex document, form and label requirements for so many industries. MC Integration recognized that they are experts in healthcare systems integration and documents and forms are an important requirement in healthcare. This partnership allows MC Integration to stay focused on their expertise. Embedding DocOrigin provides their customers with a reliable, proven forms solution and they can stay focused on what they do best for their customers. Our combined solutions provide a seamless integration for their customers in the healthcare industry,” says Steve Luke, CEO of Eclipse Corporation. About MC Integration MC Integration provides innovative and responsive health systems integration and design services for some of the nation’s leading healthcare providers. With a focus on patient engagement and safety, MC Integration provides improved patient outcomes through systems interoperability and enhanced data sharing. Through collaboration and cooperation, its custom-designed solutions seamlessly integrate clients’ health records, extract data, and generate comprehensive reports automatically or on-demand in any format and across virtually any platform in use today. About Eclipse Corporation Eclipse Corporation is a leading provider of enterprise document design, presentation, generation, automation and customer communications management software. Eclipse works closely with clients to provide tailored solutions that conform to specific needs at a fair price. Eclipse’s principles are simple: provide the right solution and get the job done – on time. Our depth of knowledge and experience allows Eclipse to deliver on these principles every time. Eclipse’s enterprise software solutionsDocOrigin and Business Communications Center have replaced more than 4,000 legacy forms software installations in the past 6 years.

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It’s Past Time To Improve Your Documents

Mike Porter of Print Mail Consultants wrote an insightful blog for Mailing Systems Technology. In his piece, Can You Convince Clients to Improve Their Documents?, he makes some great points. He explains that most clients of transactional document print and mail businesses are aiming to lower costs, like in so many other industries. One major way to accomplish this cost savings is by going paperless: eliminating the expenses of paper, production and postage. Porter argues against the paperless goals though – an argument which is finding an increasing number of supporters nowadays. He cites two major drawbacks to the paperless environment: Porter also explains that those paper documents come with a lot less distraction than their paperless counterparts which often  compete for attention with browser ads, emails, text messages and media notifications. Many times, these customers are reading their documents on the go, while waiting in line perhaps, and subject to all manner of interruptions while reading. With a mailed, scheduled paper transactional document, it’s like having an appointment every month with your clients or customers. Recipients are focused on opening and reading through that piece of information. What better chance to then up-sell, cross-sell, or provide relevant messaging or educate about a product or service your customer may not yet know about? So, as Porter concludes, here is a huge way to improve your customer experience by improving your transactional documents. Don’t miss out on a way to retain customers, gain customers and increase the value of your transactional documents. Check out DocOrigin today and make sure you are getting the most out of your documents! See Mike Porter’s full article here.

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4 things you need to know about Dynamic Business Documents

1. There are just 4 easy steps! Dynamic Business Documents allows you to design, personalize, preview and generate documents and forms with any ERP, CRM, EMR or other enterprise software in just 4 simple steps! 2. It’s not just for Customer Service! Sure, DBD is important in customer service so your team can create personalized communications specific to an exception which triggered the event. But other departments can use it too. Take HR for instance; HR receives all types of documents, employee applications, legal notices and many other forms. When your business software triggers an exception, that’s when DBD takes over. Your team can now review these exceptions and respond to them with specific, personalized information that is relevant to the individual or entity. DBD provides fields so your representative can manually type in the specifics related to the exception, while ensuring that all legal and compliant business information or legal communications are included in the form or document. When exceptions occur in your business software, they will automatically appear in DBD as shown below: 3. Omni-channel presentation and delivery! With DBD, there are so many options to update your documents presentation and delivery methods, and customers want it their way. DBD delivers information when and where your customers and employees want it. Millennials want it on their phone, Baby Boomers want it on their PC or Tablet and the Silent Generation want it printed and mailed to them….I want it sent to my portal and a notice with a link sent to my cell phone! 4. Positive and Simplified User Experience! DBD empowers authorized employees from a single department or the whole enterprise to create personalized, highly professional business correspondence and other personalized documents spontaneously, on an as-needed basis. This is done in real time, using pre-approved document templates and content, which keeps your communications consistent and compliant. Customer service and other departments can set up exceptions that will allow them to provide personalized messaging within an existing compliant document set. If someone places an exceptionally large order from your company, you can now send a personalized message or notification that they have earned extra points, a free widget, etc. –all without making modifications to your existing business software. Click here to set up a demo today so we can show you how Dynamic Business Documents can benefit you.

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Is your business omni-channel ready?

What is omni-channel all about? Omni-channel or multi-channel presentation and/or delivery are the various ways you can get your forms, documents and customer communications to your customers, partners, employees, and vendors. Providing omni-channel delivery gives the receiver the option to select how you communicate with them. With all of the possibilities mobile devices offer and the need to serve people from the Silent Generation to the Post Millennials generation, omni-channel delivery can get complicated. Millennials expect you to communicate with them their way. They also want you to give them the opportunity to make changes to their options without the need to communicate with another human. Today, they may want their information via the portal; tomorrow, they may want to have info sent to the portal and their phone. If you can’t meet these demands and delivery choices, you may lose their business. And as much as we hear about the paper less world, the Silent Generation and Baby Boomers are likely to ask you to print and mail the information to them. Why should you care? Most importantly, to please your customers! They want you to come to them where they want it and when they want it! And so do your partners and employees, by the way! Omni-Channel communication is the most customer-centric way to deliver critical documents and provides you an opportunity to include customer communications for branding, up-sell, cross sell, safety messaging, etc. It also helps save time and money. So now, let’s say you have generated your document, or customer communication – maybe an invoice, health history report or a monthly statement. How should it be delivered? One customer wants you to serve information to their smart device, another wants it mailed and yet another wants it saved in their portal. They also want you to send them a text message with the link so they can view, download and/or print whenever they want. Can you meet the personal needs of every customer? Yes! How can you get to be a fully functioning omni-channel organization? In order to provide this convenience and stay up to date with your industry, you need a system that knows how you want your documents presented/delivered. If you are like many companies, your business software and your forms generation software does not have the ability to provide omni-channel delivery. However, there are customer communication solutions that can provide omni-channel communications without changing your business software. Does your customer communication need to be delivered via one or more channels: FAX, print, portal, text message with links, browser in HTML, PDF, PDF/A, PDF/UA, PDF/A-3? Does your system know if a segment needs to be archived, while the rest doesn’t? Well, if you select an enterprise software solution like DocOrigin, you can present documents by omni-channel options such as on mobile devices, PC, text message, FAX, portal, or print and mail. You don’t have their delivery preference in your current data for their statements, order acknowledgements, invoices? No problem. DocOrigin can use web service calls, APIs or a database lookup to get the delivery preference at delivery time and make sure the information is delivered based on the most up-to-date customer preferences. If you want advanced presentation features, high performance and the same reliability that our Fortune 10 customers demand, give Eclipse or one of our partners a call now and see why companies like AT&T, GE, and Tyler Technologies selected DocOrigin.

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Documents in the Classroom

By CLAIRE KNIBBS, Executive Assistant As a former educator with an MAT in Early Childhood Education, I often reflect on the demands of teachers today, and wonder how we can make life easier for our teachers who are expected to meet rigorous demands with little time and resources. One challenge that I know can be minimized is the mountain of paperwork required. Just imagine how many forms/documents the average educator fills out in a week. Think about a classroom teacher with about 20 students, from getting to know their students academically, behaviorally and socially to administrative forms, to lesson planning and grading, to parent communication. The paperwork can be insurmountable. Here are just a few of the common forms needed in the classroom:

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