We’ve recently shared some important news: DocOrigin has been enhanced to drive Zebra® printers at rated speeds when used in a single facility installation or globally distributed printing environments. The Zebra/DocOrigin partnership is so beneficial to customers because: Read the full press release here.
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Pella Corporation designs and manufactures made-to-order custom windows and doors and behind-the-glass blinds and shades for a myriad of homes and businesses. Founded in 1925 in Pella, Iowa, the company employs more than 6,000 workers at 14 manufacturing locations across the United States. The company has received nine ENERGY STAR® Partner of the Year Awards and five distinctions for sustained excellence. Pella windows and doors are known the world over for their beautifully designed products. In 2015, the company learned their existing labeling software application was sunset and there wasn’t an upgrade path. With labels serving as an integral part of their business, Pella needed an alternative solution that would deliver enterprise reliability, fidelity, performance, and easily integrate with their existing fleet of Zebra printers without compromising productivity. Pella selected Eclipse Corporation’s DocOrigin enterprise-software solution to replace their aging Adobe software. Eclipse’s DocOrigin is a Zebra Validated Solution that provides robust software to design, present and deliver dynamic data-driven labels as well as forms, checks and documents. DocOrigin merges the raw data from Pella’s business software to produce high-volume interactive and batch generation high-fidelity labels. And importantly, DocOrigin provides native support for Zebra’s ZPL print driver which enables Pella to continue counting on its existing fleet of high-performance Zebra printers. Pella has used Zebra printers for more than a decade and have several Zebra printer models, replacing them or upgrading them is not required because DocOrigin is a validated Zebra software solution. At the heart of the DocOrigin system is the Merge engine that easily integrated with the existing ERP application. The Merge engine receives data directly from the ERP system, interprets it, merges the data into the suitable label and then sends it to the appropriate printer. While the printer is preloaded with labels, the Merge engine ensures the right data gets to the correct label. “We’re an independent application, and we have something that’s called Integration Without Modification™ which means we can take the data stream coming out of the ERP system and handle it without the ERP application needing to be modified – which is a big deal,” notes Eclipse’s Steve Brown. This also meant that migration to the new system wouldn’t adversely affect productivity. Instead, since DocOrigin can support so many different data file formats and provides one environment for designing and distributing labels, it’s much more efficient. The configuration also translates into savings, since Pella won’t have to request modifications or changes. “We liked the development tool to build the label template on a desktop and publish it up to the server. In that regard, we’re excited to switch to DocOrigin and use its desktop solution to build a template,” adds Pella’s Postma. “It provides a lot of flexibility to work with our existing fleet of printers.” Most of the products that leave Pella’s factories carry a label that was produced on a Zebra printer. On a peak day, Pella generates up to 20,000 labels on hundreds of individual Zebra printers. DocOrigin easily integrated with Pella’s ERP system, and the custom Zebra driver enables the company to take advantage of every print feature while maximizing print performance. The results are outstanding. To see the full Case Study, click here.
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No worries! Check out the transcript and recording of The Next Generation of Document Generation here. Moderated by Kevin Craine of Craine Communications Group, the webinar features Andy Nadeau of McKesson Medical-Surgical and Mike Badeaux and Kerry Dieaz of Mele Printing presenting case studies of DocOrigin use in both companies. Watch the complete presentation here, or read on for the entire transcript, below. Chad: Good afternoon, everyone. My name is Chad Henk, Marketing Director for Xplor International. On behalf of Xplor and Eclipse Corporation, I want to welcome you all to today’s broadcast of “The Next Generation of Document Generation.” Before we begin, I want to share a few tips with you. (Chad goes on to explain how to use the webinar set up.) Now, I’d like to introduce Kevin Craine, Executive Producer at Craine Communications Group who’s going to be representing Eclipse Corporation today. So Kevin, the show is yours. Kevin: Hi, Chad. Thank you so much. It’s my pleasure to moderate this discussion today because Eclipse Corporation are experts in designing and implementing next generation document generation solutions. Their flagship software DocOrigin is innovative and an intuitive approach to generating business correspondence. And as we’ll see today, no matter what industry you’re in and whether you need to produce large volumes of transactional documents or just a single customer letter, DocOrigin can handle it quickly and easily and affordably. And DocOrigin also allows us to leverage data generated by older legacy printed mail systems right alongside modern enterprise content management systems and other lines of business applications without the need for highly customized coding or advanced IT supports. These are the reasons I’m excited to be here today, and just a few of the reasons that companies in varied and diverse industries have selected DocOrigin. And we have two of those customer organizations represented here today, Mele Printing and McKesson Medical-Surgical. We’ll be starting today with Mike Badeaux, Senior Applications Developer at Mele Printing. He’ll be joined also by Kerry Diez. Kerry’s also in application development and sales at Mele. Mele Printing has been using DocOrigin in a number of interesting ways, better driving rate of speed and leveraging the advanced features from their equipment, and they’re integrating this system with other tools to help reduce postage cost and improve delivery. So we’ll be hearing from Mike and Kerry in just a few minutes about that, just a moment or so. Also in this session is Andy Nadeau from McKesson Medical-Surgical. Andy is a senior programmer analyst in McKesson and they’ve been using DocOrigin since 2015. And the results have been impressive. They’ve turned around their processing time from days and hours to minutes for critical applications like packing slips, and they’ve got a more integrated solution for printing mail using DocOrigin. So we’ll talk about that with Andy Nadeau in the second half. And we’ll have some questions and answers at the end of the session, so please save your ideas and questions for then. But for now, I think we should just let…get going and introduce our first guest today, Mike Badeaux and Kerry Diaz from Mele Printing. Hello, guys. Mike: Hey, guys. How y’all doing? Kerry: Hey, how are you? Kevin: Now, Mele Printing is a commercial print service provider in Louisiana. They’ve been using DocOrigin since 2013 and have continued to expand on the use of the software. And in 2016, Mele became the first company to put the Pitney Bowes Accelejet into production. As we know, the Accelejet is a state-of-the-art production printer designed for complex documents and forms and DocOrigin drives that Accelejet, helping to get full-rated speed while taking advantage of the high resolution and advanced features. I want to ask you folks about that. Mike, you’ve been using DocOrigin for a number of years now, in particular, to expand your use and the ROI of the Accelejet. What brought about these changes? Kerry: This is Kerry, with Mele. Kevin: Hey, Kerry. Kerry: A little bit of history, I came to Mele Printing in 2013 from a company that had about 50 or 60 applications that were actually written in COBOL and RPG2, so we needed something quicker, both on the processing end and the printing end. And we definitely have found both of those as needed. We needed the ability to convert systems really quickly, obviously, because we were in a crunch to get all the 50 or 60 applications converted fairly timely while they continue to run on the older system. We want to do that quickly and we did through DocOrigin’s FilterEditor product. It’s amazing. The data mapping is really quick, really simple, easy to use. And then DocOrigin’s Design product, it makes it really quick and easy to design a form and get an application up and running. So the speed of the DocOrigin product match well with the speed of the Accelejet bringing my old company into a whole new world that our customers certainly enjoy because of turnaround times. Kevin: Kerry, you mentioned… I’m sorry, Mike. Go ahead. Mike: I was just going to add that I think the other change that we have seen is over the last few years, the transactional printing industry has just changed. It used to be that a black and white statement was enough. You’re just reporting facts to the members. Now, what they’re demanding is they want to see color. They want to see full color. They want to see… Our customers want those statements to be a profit center. So we’re going to put full-color ads on these statements now and advertise their products. And that’s changing the industry. Kevin: So with the FilterEditor and the ability to add color and more advanced features, DocOrigin really took you to the next level, because what? In the old days, that would have taken a lot of coding and a lot of effort, correct? Mike: A huge amount of coding and a lot of effort. Now, it’s a
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BCC Software is a forward thinking mailing and presort software provider that supply intuitive software solutions, enhancing your entire mailing workflow by initiating easier, more efficient and quicker job processing with automation. Now, in an effort to be even more supportive of your business, they have relaunched godatasolution.com. Exclusively from BCC Software, GoData™ is a tool that offers complete and secure self-service access to data quality and list enhancement with none of the typical barriers like software installations, database configurations, or sales cycles. GoData is an established product of a few years, owned by BCC Software, and offers an array of data leveraging services that integrate anywhere along your workflow spectrum. From mail preparation and tracking, to data enhancement and targeting, BCC Software has a variety of services appropriate for your direct communication needs. GoData offers innovative address standardization services, including Rooftop Geocoding, Proprietary Change of Address processing and List Suppression. This new and improved site is so intuitive and easy to use… GoData is an entirely self-service platform, meaning your free account comes with no obligation, so you can get your jobs turned around quickly and effectively. Simply login, select a job type, set up a few options using our intuitive interface, and checkout. Your job will be processed and returned right to the site for you to download. Managing data quality for your postal, marketing, and sales efforts has never been easier. Master data management, contact list management, postal discount maximization — whatever your data quality needs, you can trust the data you get back is complete, correct, and current. BCC Software has created GoData to put the power of data quality right in your hands, allowing every mailer, marketer, and sales professional to find success. Check it out here at godatasolution.com. BCC and Eclipse became partners in November of 2016 When integrated together, BCC Software and Eclipse Corporation’s products create a seamless document creation-to-mail process. “This important partnership shows yet another way to streamline the direct communication workflow by integrating technology assets,” said Chris Lien, President of BCC Software. “BCC Software and Eclipse represent over 50 years of combined experience in the print and mail industry. That depth of knowledge provides our customers an unmatched know-how when it comes to managing enterprise name and address data used for producing and mailing documents.” Read the full press release here.
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If you missed the first 7, check it out here. 8. We provide a superb, efficient and easy to use correspondence management solution, Dynamic Business Documents Dynamic Business Documents allows companies to generate and preview documents in their ERP, CRM and other enterprise software systems and communicates with DocOrigin through its own web services. With DBD, authorized employees from a single department or the whole enterprise can use pre-approved document templates and content to create professional business correspondence and other personalized documents in only four simple steps through a user-friendly interface (no scripting). After modifying the template, users can select any form of omni-channel delivery and presentation. 9. We meet your needs without changing your line of business software. With our methodology, Integration Without ModificationTM, you can use DocOrigin without altering your business software. This is just another reason why DocOrigin is perfect for any industry. DocOrigin now integrates the design and creation of Universally Accessible PDFs (PDF/UA), meeting ISO 14289-1 and WCAG 2.0 standards for PDF documents, into its flagship document generation software. The World Health Organization estimates 246 million people worldwide suffer from some form of visual impairment – with 39 million of those classified as blind. With PDF/UA conforming files, readers and assistive technology, these individuals and others with disabilities can have equal access to online information. PDF/A-3 allows you to include all pertinent files in a PDF. The PDF/A-3 acts as a wrapper to contain all the documents and supporting files that make up the packet. Users can embed Word, HTML, Excel, XML files in your PDF. For instance, in production, if your ERP, MRP, HRP, CRM software is producing invoices, the invoice produced by DocOrigin in PDF/A-3 can contain the matching PO and any other files that are relevant to that invoice. With DocOrigin, you can now generate universally accessible documents and forms that are appropriate for all of these readers – without complex post-processing tools and include all important materials needed. It’s the fastest way from raw Data to PDF/UA! 11. We also do dynamic fillable forms! Your business needs to collect and present information! Most of the time, information is collected from customers, employees, vendors or partners through the use of a form and then the data is delivered to you using an appropriate web service or portal. DocOrigin is an enterprise-class software solution that combines a professional graphical form designer with a powerful production engine capable of serving up documents and forms for the most demanding global companies. Whether you are designing forms to collect data on mobile devices or desktops – or you need to generate millions of production documents in electronic or printed format – or labels for patient wristbands or manufacturing or shipping – DocOrigin provides the dynamic fillable form solution you need. 12. We have a thriving OEM software partnership program. At Eclipse Corporation, we believe the primary risks in entering OEM software partnerships are found in the time frame between the decision to add additional capability to the existing product line and the break-even point of investment and revenue generation. The solitary focus of our OEM software partnerships program is to mitigate the risks in that time frame through investment and resource commitments, allowing our OEM partners to bring new solutions to market more quickly, align investment with cash flow, and enjoy higher returns on product sales. Need robust world class form, document, and label design and delivery in your commercial software? Find out why Advantage 360, GE Healthcare, Guidewire, Tyler Technologies,… chose DocOrigin! We hope you’ve learned a few new things about Eclipse and DocOrigin! If there is more you would like to know, please contact us to get in touch!
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1. We’ve been in the document generation business for 25 years and you’ve probably heard of some of our work! Our team consists of some of the creators of JetForm Central, PDF Wizard and Forms Plus/400. So you most likely…
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You may have heard our exciting news…. we now have PDF/A-3 in production environments for DocOrigin, Business Communications Center and Dynamic Business Documents. To read more about that, click here. That being said, we’ve spent some time recently reading up on PDF/A-3 and have come across some pretty helpful articles. We lay the top 7 out here for you. Please let us know of any others we should add. Pdf-tools gives a brief explanation of the formats within PDF/A and their functions. The authorities on PDF, the PDF Association, lay out a great explanation of PDF/A-3, but even better they make an argument for the benefits of using it. 3. PDF/A-3, PDF for Long-term Preservation, Use of ISO 32000-1, With Embedded Files at LOC.GOV This is the Library of Congress Collections’ planning for the sustainability of digital formats. They provide some resources and history behind the format. They also include their notes on the PDF/A-3 and other formats. This is a 23-page document by the National Digital Stewardship Alliance, a consortium of institutions that are committed to the long-term preservation of digital information. They provide in depth background on the format along with U.S. National Archives and Records Administration Scenarios and U.S. House Office of the Legislative Counsel Scenarios. Foxit provides a summary of the format, even including drawbacks but also points out the benefit in organizing digital archives and states that, “Pragmatists in companies from various segments, such as the pharmaceutical industry or the banking and financial sector, however, applaud the concept of being able to embed other formats in PDF files, because they have real-world needs to store original file formats alongside their PDF/A file counterparts.” Here Foxit explains the build-up to the development of PDF/A-3 and the 3 types and explanations of files PDF/A-3 can embed: Source, Supplement and Alternative. Prepressure.com outlines the rules and restrictions that PDF/A-3 must meet. We thought these may be helpful in getting a better grasp of PDF/A-3: it’s history, the need for it, benefits of using it and rules and restrictions involved. Happy Reading!
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1. There are just 4 easy steps! Dynamic Business Documents allows you to design, personalize, preview and generate documents and forms with any ERP, CRM, EMR or other enterprise software in just 4 simple steps! 2. It’s not just for Customer Service! Sure, DBD is important in customer service so your team can create personalized communications specific to an exception which triggered the event. But other departments can use it too. Take HR for instance; HR receives all types of documents, employee applications, legal notices and many other forms. When your business software triggers an exception, that’s when DBD takes over. Your team can now review these exceptions and respond to them with specific, personalized information that is relevant to the individual or entity. DBD provides fields so your representative can manually type in the specifics related to the exception, while ensuring that all legal and compliant business information or legal communications are included in the form or document. When exceptions occur in your business software, they will automatically appear in DBD as shown below: 3. Omni-channel presentation and delivery! With DBD, there are so many options to update your documents presentation and delivery methods, and customers want it their way. DBD delivers information when and where your customers and employees want it. Millennials want it on their phone, Baby Boomers want it on their PC or Tablet and the Silent Generation want it printed and mailed to them….I want it sent to my portal and a notice with a link sent to my cell phone! 4. Positive and Simplified User Experience! DBD empowers authorized employees from a single department or the whole enterprise to create personalized, highly professional business correspondence and other personalized documents spontaneously, on an as-needed basis. This is done in real time, using pre-approved document templates and content, which keeps your communications consistent and compliant. Customer service and other departments can set up exceptions that will allow them to provide personalized messaging within an existing compliant document set. If someone places an exceptionally large order from your company, you can now send a personalized message or notification that they have earned extra points, a free widget, etc. –all without making modifications to your existing business software. Click here to set up a demo today so we can show you how Dynamic Business Documents can benefit you.
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What is omni-channel all about? Omni-channel or multi-channel presentation and/or delivery are the various ways you can get your forms, documents and customer communications to your customers, partners, employees, and vendors. Providing omni-channel delivery gives the receiver the option to select how you communicate with them. With all of the possibilities mobile devices offer and the need to serve people from the Silent Generation to the Post Millennials generation, omni-channel delivery can get complicated. Millennials expect you to communicate with them their way. They also want you to give them the opportunity to make changes to their options without the need to communicate with another human. Today, they may want their information via the portal; tomorrow, they may want to have info sent to the portal and their phone. If you can’t meet these demands and delivery choices, you may lose their business. And as much as we hear about the paper less world, the Silent Generation and Baby Boomers are likely to ask you to print and mail the information to them. Why should you care? Most importantly, to please your customers! They want you to come to them where they want it and when they want it! And so do your partners and employees, by the way! Omni-Channel communication is the most customer-centric way to deliver critical documents and provides you an opportunity to include customer communications for branding, up-sell, cross sell, safety messaging, etc. It also helps save time and money. So now, let’s say you have generated your document, or customer communication – maybe an invoice, health history report or a monthly statement. How should it be delivered? One customer wants you to serve information to their smart device, another wants it mailed and yet another wants it saved in their portal. They also want you to send them a text message with the link so they can view, download and/or print whenever they want. Can you meet the personal needs of every customer? Yes! How can you get to be a fully functioning omni-channel organization? In order to provide this convenience and stay up to date with your industry, you need a system that knows how you want your documents presented/delivered. If you are like many companies, your business software and your forms generation software does not have the ability to provide omni-channel delivery. However, there are customer communication solutions that can provide omni-channel communications without changing your business software. Does your customer communication need to be delivered via one or more channels: FAX, print, portal, text message with links, browser in HTML, PDF, PDF/A, PDF/UA, PDF/A-3? Does your system know if a segment needs to be archived, while the rest doesn’t? Well, if you select an enterprise software solution like DocOrigin, you can present documents by omni-channel options such as on mobile devices, PC, text message, FAX, portal, or print and mail. You don’t have their delivery preference in your current data for their statements, order acknowledgements, invoices? No problem. DocOrigin can use web service calls, APIs or a database lookup to get the delivery preference at delivery time and make sure the information is delivered based on the most up-to-date customer preferences. If you want advanced presentation features, high performance and the same reliability that our Fortune 10 customers demand, give Eclipse or one of our partners a call now and see why companies like AT&T, GE, and Tyler Technologies selected DocOrigin.
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