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customer documents

Do You Love Your Document Generation Solution?

Most people aren’t particularly fond of the way their organizations create and maintain the critical documents their businesses need. Here are some comments we’ve heard: “We don’t have just one document system, we have many. We’re paying for the same…

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Get as Personalized as You Want

We’re so bombarded with marketing messages that many of us have become highly adept at filtering out most of them. Customers do, however, want to hear from the companies they do business with, especially if those companies deliver personally relevant…

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Don’t miss out on our upcoming Eclipse-hosted Xplor Webinar

Join us for Building a Master Global Form Template with Leslie Conduitt and Steve Luke on Wednesday, October 9, at 1 p.m. EDT. Who needs a Master Global Form Template? Companies that have more than one office location, global enterprises from the Fortune 10 to the Fortune 10000, software companies that have a few customers to thousands of customers are all great candidates for using a Global Form template. Global in this context means you have multiple locations using the same business software. They need to localize the documents generated in different states, countries, or for OEMs each customer using your software needs branding and legal terms and conditions. Eclipse provides software to companies of all sizes – from hospitals with less than 50 beds, community banks using third party software, manufacturers, logistics companies to the Fortune 10. The Master Global Form Template evolved from the need for our OEM customers Advantage 360, GE Healthcare, Guidewire, Tyler Technology to support hundreds or thousands of customers from different companies all using their core software technology. These companies as well as companies that have multiple company brands and locations receive huge savings using Master Global Form Templates. Imagine being able to support multiple locations in many states or countries with a master template that dynamically manages language, currency, logos, branding and company colors without modifying the Master Global Form Template! Adding new locations, customers or partners can be done by business teams without the need for complex technical development. Once you have your Master Template, your business teams can manage adding new branches, companies or updating existing addresses, phone numbers, or branding changes. Join the Eclipse team and see how to automate and simplify multi-locations and multi-brand requirements. Our Business Communications Center™ (BCC) provides the power and features to manage a company-wide document generation solution. BCC™ can generate millions of documents at top-rate speeds that our competitors cannot match. Browser based features allow companies to give their customers an interactive/self-service portal for customizing and personalizing documents, and BCC allows companies to add messages within any transactional document to up-sell products and services, as well as provide customers with critical information. BCC’s Master Global Form Template feature supports unlimited versions of a form with a single template to control logos, color schemes, company contact information and even  languages in a single merge run. This feature is especially powerful for multi-division companies, commercial print service providers and OEM software providers that embed BCC™ powered by  DocOrigin®. Join Leslie Conduitt and Steve Luke to see how easily this feature can be managed to improve your communications. A little about our Presenters: Steve Luke, founder and CEO of Eclipse Corporation®, has focused exclusively on the development of enterprise class software for the creation, presentation and delivery of forms, documents and labels. He was a co-creator of FormsPlus/400, acquired by JetForm and then Adobe. His passion for providing customers with highly reliable software and excellent personal customer service led his team to the creation of DocOrigin® and BCC™. With more than 4,000 licenses sold to 3M, GE, Guidewire, Konica Minolta, McKesson, Tyler Technologies and many more, it has been a huge success. Leslie Conduitt, Document Solutions Specialist with Eclipse Corporation®, began in the infancy of the e-forms industry. She has led migration teams in the management, conversion, implementation, training and quality assurance of large-scale projects using tools such as Adobe Output (previously JetForm), LiveCycle and DocOrigin®. In addition, she assists with marketing, product development, technical writing, training and consulting. Click here to register now!

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Manufacturer migrates to new labeling solution to support 2D bar codes, maximize efficiency and enhance productivity

Pella Corporation designs and manufactures made-to-order custom windows and doors and behind-the-glass blinds and shades for a myriad of homes and businesses. Founded in 1925 in Pella, Iowa, the company employs more than 6,000 workers at 14 manufacturing locations across the United States. The company has received nine ENERGY STAR® Partner of the Year Awards and five distinctions for sustained excellence. Pella windows and doors are known the world over for their beautifully designed products. In 2015, the company learned their existing labeling software application was sunset and there wasn’t an upgrade path. With labels serving as an integral part of their business, Pella needed an alternative solution that would deliver enterprise reliability, fidelity, performance, and easily integrate with their existing fleet of Zebra printers without compromising productivity. Pella selected Eclipse Corporation’s DocOrigin enterprise-software solution to replace their aging Adobe software. Eclipse’s DocOrigin is a Zebra Validated Solution that provides robust software to design, present and deliver dynamic data-driven labels as well as forms, checks and documents. DocOrigin merges the raw data from Pella’s business software to produce high-volume interactive and batch generation high-fidelity labels. And importantly, DocOrigin provides native support for Zebra’s ZPL print driver which enables Pella to continue counting on its existing fleet of high-performance Zebra printers. Pella has used Zebra printers for more than a decade and have several Zebra printer models, replacing them or upgrading them is not required because DocOrigin is a validated Zebra software solution. At the heart of the DocOrigin system is the Merge engine that easily integrated with the existing ERP application. The Merge engine receives data directly from the ERP system, interprets it, merges the data into the suitable label and then sends it to the appropriate printer. While the printer is preloaded with labels, the Merge engine ensures the right data gets to the correct label. “We’re an independent application, and we have something that’s called Integration Without Modification™ which means we can take the data stream coming out of the ERP system and handle it without the ERP application needing to be modified – which is a big deal,” notes Eclipse’s Steve Brown. This also meant that migration to the new system wouldn’t adversely affect productivity. Instead, since DocOrigin can support so many different data file formats and provides one environment for designing and distributing labels, it’s much more efficient. The configuration also translates into savings, since Pella won’t have to request modifications or changes. “We liked the development tool to build the label template on a desktop and publish it up to the server. In that regard, we’re excited to switch to DocOrigin and use its desktop solution to build a template,” adds Pella’s Postma. “It provides a lot of flexibility to work with our existing fleet of printers.” Most of the products that leave Pella’s factories carry a label that was produced on a Zebra printer. On a peak day, Pella generates up to 20,000 labels on hundreds of individual Zebra printers. DocOrigin easily integrated with Pella’s ERP system, and the custom Zebra driver enables the company to take advantage of every print feature while maximizing print performance. The results are outstanding. To see the full Case Study, click here.

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Achieving PDF/UA and Section 508 compliance

By GREG GARNER In the current marketplace, DocOrigin is among just a few products that can be used to design a document and then produce truly compliant, dynamic PDF/UA forms. The goal is to create documents that are certifiably PDF/UA and Section 508 compliant at the time of document creation. That way, we remove the need to use post-processing resources. A savings in time that could improve the satisfaction of customer requests for PDF/UA documents and a savings in the money it costs to have documents rendered Section 508 compliant by a third-party service. A little over three years ago, Eclipse Corporation recognized a need for PDF generating Form Design software that would be capable of creating a PDF/UA compliant document. This document should be compliant at the time of document creation, automatically. Our research for this goal led us to various consultants and resources that could assist us in understanding the complexities of such a solution. We spoke with companies that provide Section 508 compliance certification such as Braille Works, a Florida company that also provides post PDF document generation services for various companies, state agencies and the Federal Government. The resulting solution, our design software, DocOrigin Design, is used to design the PDF 508 form and document templates such as Cell Phone statements, Bank Statements, Invoices, Purchase Orders, Electric/Gas/Water bills, etc. DocOrigin Design will produce PDF/UA and Section 508 compliant documents tagged to be able to be read aloud via such tools as “JAWS” or “Window Eyes”. Once the form’s design is certified as compliant, each and every PDF document generated for that form will be compliant. Your customers will not have to ask for an accommodation or a compliance document. It will automatically be provided to them. When designing documents or forms, DocOrigin is able to apply PDF/UA tags automatically, so it is possible to have the bulk of the work done automatically. Although with the dynamic nature of documents people are expecting today, no company should just trust the auto-tagging capability of any product on the market at this time. With dynamic, data-driven, real-time documents, you need someone that understands the complexities of PDF 508 documents to apply some percentage of the tags manually. We also recommend you have a trained, skilled person to review and validate the forms or documents, to verify they are ready for production. Referring back to Braille Works, they are qualified to review a document design and certify that it is compliant.  To learn more about PDF/UA click here.

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Expert Use of Creative White Space™

We recently came across a blog by Kevin Craine at TheImagingChannel.com with some really great points about Making the Most of White Space. Craine explains that, “Companies spend millions of dollars to send millions of customer statements each and every month. ” So are we all making the most of this monthly “customer appointment” or is that investment simply a lost cost? Craine goes on to point out, “On any typical statement there exists open “white space” that does not contain any text or images. Depending on the design of the document and the content included, this white space can be significant, often leaving potentially valuable real estate on each page unused. In many document designs, especially those associated with legacy business  systems output, there is fixed space that is intentionally left open, such as the area in the header or footer. This can be used for branding or advertising. Other areas of white space are available only when dynamic content does not fill the space. For example, the area left at the end of a page or end of a document set that is unused and open for your marketing message. Some leading organizations today are even working with space created dynamically between line items, or sections of a form, to place relevant information based on that particular item or service.” Be sure to check out the full article here. We’ve been helping to get more out of your white space for years.Not sure how best to utilize Creative White Space™? Eclipse is the innovator of using all possible white space to improve communications with customers, partners, vendors and employees. We were the first company to recognize the opportunity to dynamically insert ads and relevant messaging in between line items on documents like statements, order acknowledgments, and packing slips. After all, the documents you send to existing customers are your lowest cost opportunity to increase your bottom line. Creative White Space™ goes beyond inserting relevant ads in the body of insurance quotes and other customer and prospect communications. Then there is the concept of lost white space on documents, this space is impossible to use with post processing tools that convert documents from one format to another to overlay ads in a fixed white space. Lost White Space™ is extremely dynamic space on a page that only DocOrigin can detect and use on your existing documents. For instance, a typical page with a table may run out of line items for the current page, however the design rules of the document are set to not allow the next table to split across the page, so it is forced to move the table to the next page which is pretty common. This creates Lost White Space™ that most forms solutions just leave behind, but DocOrigin is intelligent and you can use that space to insert ads, charitable messages, interesting facts to entertain your readers. We could go on and on about the opportunities to take advantage of lost white space at the end of a page or on the that famous “Intentionally Left Blank” message on the duplex statements you print. Don’t waste another minute, check out the possibilities of how you can improve communications with relevant and real time dynamic use of white space. High volume production documents or interactive forms, creative and lost white space are now in reach for companies of all sizes with scalable pricing models that meet the budgets of any company. Our Business Communications Center provides controlled access to Dynamic White Space Management to protect the integrity of the document or form template. Developers simply define areas as “hot spots” for inserting images and rich text messaging. BCC allows companies to enhance transactional documents as an effective vehicle for relevant custom messaging targeted for customers, employees and partners. Now, IT can hand off production-ready forms and documents to business units so they can control the campaigns and regulatory messaging needed within any customer communications. Media-driven departments can test and preview their work in seconds and schedule the effective dates for the messaging. Multiple campaigns featuring up sells, cross sells and/or relevant messaging with separate targeting rules can be set up, spanning multiple time frames while others can be set up to run continuously. Campaigns can be tested without interfering with current production and published with the click of a button after quality assurance has been completed. With BCC, documents and forms come to life, wasted white space becomes valuable real estate and any product, service, region or account type can trigger communications or messaging without making any changes to your business software or database. No other product gives you more control of your transactional documents and forms! Witness the power of DocOrigin and BCC by clicking here to watch a short video. See the power and ease of use that empowers companies to deliver rich and relevant information in documents and forms generated every day. Read more about how we can help here and here. Notice: Integration Without Modification™, Creative White Space™, Lost White Space™ are Trademarks of Eclipse Corporation WSL, Inc. All rights reserved.

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