Doing the Translation Tango
Communicating with customers in their local languages can be an important component of the customer experience. Besides building trust, credibility, and loyalty, local-language documents can reduce confusion and clarity, leading to fewer calls to customer service or frustration with culturally insensitive organization.
But maintaining a large library of documents in multiple languages is a logistical nightmare. Mistakes and omissions can happen with the translations.
A less-risky approach and one that is more efficient, is one that uses a master document strategy. It’s a way to treat languages as variable information.
PDF Days Europe is coming back better than ever on September 12-13, 2022!
For 2022 the PDF Association is offering a hybrid event, in-person in Berlin and live streamed online.
XPLOR22 is September 13-15, 2022 at the beautiful TradeWinds Island Grand Resort in St. Pete Beach Florida.
The two-and-a-half-day event focuses on strategies to transform the customer experience and will bring together end-users, analysts, consultants, industry experts, and vendors who will share best practices and trends in the customer communications industry in a casual environment.
Oracle Cloud World
Oracle’s new global conference created for
customers and partners, runs October 16–20,
2022. Learn about Oracle cloud infrastructure
and cloud applications from the people who
build them and the community that uses them.
Be sure to check out our Blog regularly to see such titles as:
- Returning to Normal – Not the Best Strategy
- Congrats on Your Merger – Now Go Change All Your Documents!
- Ode to a Document
Drop by every month for great new content!