The enterprise customer’s demands have been changing in significant ways. Tech leaders and developers at the head of the curve know that the end user won’t accept anything less than leading-edge support. Whether your customer operates in a warehouse, manufacturing facility or brick and mortar retail space, all operations expect response times for urgent services in one to two hours — all day, every day.
Companies spend millions to attract new customers. After all, every company must continually gain new customers and expand market share. But gaining new customers is only part of the equation for long-term success; organizations must also retain repeat customers in order to survive.
We hope you’ve had a chance to visit us at Booth 446 at Collaborate in Las Vegas these last couple of days. If not, stop by before the 6th! If you have, you know that we have been giving away great prizes like Samsung’s Galaxy Tab S2, Sony Bluetooth Headsets, 8Gb slap wrist usb bracelets and Power banks. These have been a hit!
Make it Personal
It seems like everyone is talking about customer experience these days… and for good reason. A 2% improvement in the retention of your existing customers can equate to a 10% reduction in operating expenses. A 5% reduction in the customer defection rate can increase profits by as much as 95%. Clearly, retaining customers can pay, but how do you do it?